OPERA Hotel Management System Outage In Western Europe On Sunday (April 27, 2014)

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If you were trying to check in or check out (like I did both) yesterday from a hotel in Western Europe that uses Micros’ OPERA hotel management system, you may have noticed that there were longer lines and lots of paper involved.

OPERA OUTAGE

When I was checking out from the Andaz Amsterdam yesterday afternoon (around 1:30PM) the staff member told me that the system had been down the entire morning and they were doing check ins/outs based on the printed lists, but no new reservations or modifications could come through to the hotel while the outage was on.

Other Andaz staff members told me that OPERA data center in Germany could have been affected by lighting and this would have caused the problems. I am not sure how believable this is, as you would imagine that the company of the size of MICROS OPERA would have alternate systems in place in case one of their data centers would go offline.

I spoke with yet another staff member late in the evening when I was picking up my bags and was told that the system had come back online later in the evening and that they were trying to catch up with all the check ins/outs that they had manually processed during the day.

Then, when I was checking into the Renaissance Amsterdam hotel after midnight the system was up and running, but was told that it had been down the entire day for all the Marriott’s in the Western Europe.

Conclusion

Both Hyatt and the Marriott had their OPERA systems down the entire day and likely this affected other brands that are using the system in the same geographical area.

It must had been a disaster for hotels trying to process everything manually and then hoping to reconcile everything later once the system was back to normal.

I tried to find out any information about this OPERA outage but nothing came up in Google search. It is quite surprising how widespread the problem was, given that it affected a large part of the hotel industry in Europe (based on my conversation with the employees).

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