I have used Expedia’s Best Price Guarantee several times to match hotel prices that are often lower on other sites. This was my first time to use the guarantee towards a lower priced flight on a competing site.
When I was researching for options getting from Copenhagen to Helsinki after the Eurovision Song Contest, there was rather reasonably priced direct flight on SAS. The price on Expedia was $106.12 and on Orbitz $106.10.
You can access Expedia’s web site for its Best Rate Guarantee Program here.
We’re so confident you’ll find the best price for your trip here on Expedia that we guarantee it. Find a cheaper flight, hotel, vacation package, rental car, or activity within 24 hours of booking. We’ll refund the difference and give you a travel coupon worth $50.
That pretty bold promise and you always must read the fine print as well. The coupon that you get can only be applied towards a hotel booking on Expedia, so I am not sure why they continue calling it a “Travel Coupon”.
Additionally for flight claims, the itineraries must have the same Cabin Class and Booking Code. The Cabin Class is First, Business, Premium Economy or Coach/Economy. The Booking Code is determined by the fare purchased and the airline rules associated, which will be indicated as a letter (L, Y, U, etc.).
This basically means that the flight pricing difference must not be due to fare class availability on the GDS that Expedia uses. You cannot clearly see the fare class on Orbitz before clicking deeper.
Anyway, I booked the flight on Expedia (I normally use the website for all my flight bookings) and then filed for the Best Price Guarantee. Expedia states that it doesn’t entertain screenhots and the price must be verifiable at the time they process the claim, but there is a button on the form to attach a screenshot from the competing site and that’s what I did.
And now for the weird part. I have done around 10 claims with Expedia in the past 12 months and the guarantees have been processed from within 4 minutes of filing up to an hour or so. This time, however, I didn’t hear anything back from Expedia.
Here are links to previous articles about Expedia’s Best Price Guarantee:
After waiting for 36 hours, I decided to drop an email to Expedia Elite Plus department to see if they can help me with this claim.
Another 24 hours passed before I heard back from them that the claim was approved and that they would credit 2 cents back to the MasterCard that I had used for the payment and issue the $50 Best Price Guarantee coupon 6 to 8 weeks after the travel had been completed.
The reply came based on the email that I sent to the Elite Plus department. Maybe it would have taken even longer than the 60 hours that I waited if I hadn’t penned the email?
It is interesting that Expedia is now sitting on the Best Price Guarantee claims for days. I am fine with this as long as they accept the screenshots from competing web sites as evidence. If they don’t, however, they should process the claims as expediently as they used to.