Starwood Best Rate Guarantee Case: Le Meridien Bangkok SPG Versus Expedia

7 Comments

As I am flying to Hong Kong on Tuesday and my two week long PointBreaks stay at the Crowne Plaza is coming to an end on Monday, I was looking for some SPG options for the night to get my SPG Platinum qualifying stays in for the year as well.

Starwood Best Rate Guaranteed

At the end of 2013, I was short on my SPG stays and decided to get them all in over two week period in Bangkok. What I found was that it is easy to get BRG’s done for Aloft, Le Meridien and Royal Orchid Sheraton that continuously have lower rates on 3rd party sites.

You can access SPG Best Rate Guarantee here.

SPG.com price versus Expedia.co.th

Expedia has number of country sites that can come handy for these BRG’s. Note that this price is also available on Expedia.com that is priced in USD.

Starwood Best Rate Guaranteed Expedia

Starwood Best Rate Guaranteed Expedia Price Display

Starwood Best Rate Guaranteed Expedia Price Display Total

The price on Expedia’s Thailand web price was 3,100 THB

SPG Le Meridien Bangkok SPG Price

compared to 3,471 on SPG.com

Starwood Best Rate Guarantee application

The Starwood has changed the BRG form since my previous use.

Starwood Best Rate Guaranteed Expedia Claim 1

It now asks for the confirmation number and the last name

Starwood Best Rate Guaranteed Expedia Claim 2

that it used to pull up the reservation information

Starwood Best Rate Guaranteed Expedia Claim 3

and you then have to fill out the information for the competing website and choose between additional 10% discount or matched price + 2,000 Starpoints.

Starwood Best Rate Guaranteed Expedia Claim Validation

Once you click the submit on the previous step, you are then thanked for filing the BRG.

Starwood Best Rate Guaranteed Expedia Claim Validation Confirmation Email

You will receive an email confirmation few minutes later as well.

Starwood Best Rate Guaranteed Expedia Claim Confirmation

The confirmation of the claim approval came two and a half hours after I had submitted it.

Conclusion

Last year, I had a few bad experiences with SPG BRG claims that were done over the weekend. SPG sat on them for close to two days during which the rates were all long gone from the third party sites.

Seems that Le Meridien now has the Red Hot Deals 50% off rate available that is still higher than the price on Expedia’s Thailand one. If you try to match the price on Expedia.com that is listed on USD, SPG can now claim that the price difference is not significant enough due to currency conversion and deny it. The claim against the Expedia.co.th should still work.

If you enjoyed this article, get our blog updates for free!

SHARE
Previous articleBritish Airways Executive Club 25% Hotel Points To Avios Conversion Bonus June 13 – July 13, 2014
Next articleJapan Airlines (JAL) LAN Award Ticket Promotion June 17 – October 3, 2014

YOU MIGHT ALSO LIKE