Compensation Clinic visits the Hyatt affiliated Hyatt Place Phoenix/Mesa hotel where a LoyaltyLobby reader had been faced with multiple fire alarms going off in the middle of the night.
I have been faced with fire alarms going off in hotels few times over the years, but I have never been requested to leave my room/suite yet.
Access the website for Hyatt Place Phoenix/Mesa here.
Here’s the information from the reader:
Hotel fire alarm goes off just before 2AM, painfully loud, does it’s job, everyone evacuated and outside waiting.
Fire alarm stops shortly after everyone is outside and so everyone heads back inside.
Try and pretend nothing happens and fall back asleep.
I’m asleep and 2:18AM fire alarm goes off again, very short this time and goes back off, just think it’s some system reset I try to go back to sleep. No it starts up again randomly goes off sometimes in my room and sometimes I hear it in other rooms/hallway and I decide to go back outside and walk around to the front of hotel here some other folks are gathered.
Finally now at 2:49 no alarms or anything and I’m heading back to my room.
The reader also commented that the hotel staff was non-existent at the time and nobody knew what was going on.
I would imagine that a limited service hotel such as Hyatt Place would only have one person on duty at that hour.
The reader was seeking my advice how to deal with this as the hotel was paid by the employer. I told him to request points.
Solution:
The reader had contacted the Gold Passport Diamond customer service by email and they had given him 8,000 points for the inconvenience. He was happy with the compensation offered. The free night at this property requires 8,000 points per night.
Conclusion
It never ceases to amaze me why hotels are not better equipped to deal with issues such as fire alarm(s) going off sometimes even multiple times during the night?
Shouldn’t be too difficult for management to have an apology letter ready and slide it under the door for every occupied room when this happens.
They could have easily identified all the Hyatt Gold Passport elite members and maybe offer them automatically 2,000 points for the inconvenience. I probably would have accepted that had it been done without any intervention required from my part to have the points posted (sometimes hotels promise compensation points that never materialize).
