A LoyaltyLobby reader sent me a copy of success story of claiming EC 261/2004 for a flight delay of more than 3 hours on an Air France flight 694 from Paris (CDG) to Minneapolis (MSP) this June.
European Union has very strict regulation regarding flight delays, compensation and duty to care for community carriers and for flights departing from EU countries.
You can access EU’s AirPassengerRights website here.
Here’s the email from the reader (message sent to Delta that handles Air France & KLM customer relations in the US):
Message text := Air France
Dear Sir or Madam,
Re: Compensation claim for delayed flight
I am writing regarding flight AF0694 on 25 JUN 2014 from Paris CDG to Minneapolis with the scheduled departure time of 13:45 PM. This flight arrived 3:25 hours late at MSP airport.
The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.
The passengers in the party were xxxxxx and yyyyyyy
My scheduled flight length was 6765 km, therefore I am seeking Euro 300 per delayed passenger in my party. The total is Euro 600 for all passengers.
I look forward to a full response to this letter within 14 days
Here’s the reply from Delta:
From: AFKL Customer Care [mailto:email@example.com]
Sent: Monday, July 28, 2014 12:31 PM
Subject: Re: Flight delay/cancellation
RE: Case Number
Thanks for your message about Air France Flight 694. I’m really sorry for the flight delay from Paris on June 25.
I know it was frustrating to have to wait in Paris for over 3 hours due to aircraft damage. We appreciate your request for compensation. As you know, your travel falls under the guidelines of European Union Regulation (EC) 261/2004 defining an airline’s requirements when flight changes occur.
After reviewing this claim, compensation is due in accordance with the EU recommendations. This is 300 EUR per person. I’ll request a check in the amount of EUR 600 equivalent to $818.21 and send it to your address. I trust you’ll provide yyyyyy with 300 EUR. Please allow enough time for processing and postal delivery.
We appreciate your business and look forward to serving you under better circumstances.
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It is always good to hear back from a reader that have had success with this EU regulation. Airlines usually always try to weasel out by saying that it was mechanical which is not enough for an airline to get out of paying by the EU court rulings.
Have you had success or failure with the EC 261/2004? Leave your comments below