The other week, I wrote about (access here) about Hyatt’s fall 2014 promotion for up to 50,000 bonus Gold Passport points after 20 nights between September 1 and November 30, 2014.
The problem was that the promotion appeared to be targeted and many received an error message that their account was not eligible for the offer. Hyatt also emailed several other targeted offers (read more here) for 1 to 3 stays.
You can access Hyatt’s registration page for this targeted offer here.
The number of bonus points you can earn is dependent of the number of nights that you stay during the promotional period.
I can now confirm that the Hyatt Gold Passport customer service can sign you up for this 50,000 bonus points offer, as I just did it by myself. The email turnaround time has increased to 24 to 48 hours and seems that they are now outsourced to India and no longer handled in the US.
First they tried to brush me off:
Thank you for contacting Hyatt Gold Passport; I appreciate the opportunity to assist you.
We are currently extending some targeted offers to a select group of members based off a number of criteria. We periodically run campaigns such as this to gather insights regarding what works in the market. Please be assured we do honor your loyalty, and you are one of our most valued customers. We know that these efforts sometimes upset those who were not targeted, and we are sensitive to that. We are happy to state that over time, many of our members will benefit from some type of targeted offer.
All targeted members will receive an email requiring them to register for the offer. The member will click directly from the email to register and will receive a confirmation landing page when registered successfully. In reviewing your Hyatt Gold Passport account G1234567P, I observe that your promotional email preference is disabled as per your wish. Hence, was unable to get enrolled. I apologise for the inconvenience this may cause. Please advise, if you would like to change communication preference, so that you will receive targeted promotional offers in future.
Looking forward to your response. If I may be of any additional assistance with your membership account, please let me know.
After second email they gave in:
Thank you for contacting Hyatt Gold Passport. I appreciate the opportunity to assist you.
I have reviewed your account and as an exception, I have enrolled you into the 50KSTAY20 promotion.
We look forward to welcoming you soon. Please do not hesitate to contact us if you require any other assistance with your Hyatt Gold Passport account.
It would had been quite ridiculous had Hyatt Gold Passport not extended their main fall promotion to a Diamond member. If you are Hyatt Gold Passport member that would like to sign up for this 50,000 bonus offer, best way to do it is to call Hyatt. As I am currently traveling, I did it via email and it did require two rounds.