ExpertFlyer & Delta Spat Deepens: All Delta Information Gone From The Service

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Two weeks ago, Delta forced ExpertFlyer to remove their upgrade availability from the service (read more here) and now all Delta related information is gone.

ExpertFlyer Delta Airlines U

You can no longer check available fare buckets, flight information, fares filed by Delta, routing rules, seat maps etc. using ExpertFlyer. These are all gone.

Here’s the statement that ExpertFlyer has released on their website:

Delta has requested that we no longer offer to you any information on ExpertFlyer pertaining to Delta. Since our inception almost 10 years ago we have accessed Delta information through a GDS where they publish information for the benefit of various travel providers. We have always done this with the full knowledge and tacit approval of Delta. However, there now appears to be a change of thinking at Delta where this is no longer the case. As a result, we will no longer display Delta information in any of our Tools, including Flight Availability, Upgrades, Seat Maps, Fare Information, Flights Status, Flight Details, and Flight Timetables. All Alerts of all types for Delta will be set to Expired as to not count against your active alert limit.

To be clear, this action is not unique to ExpertFlyer. Delta has recently been removing their data from many websites, both booking and non-booking, in an attempt to force as many travelers as possible to only use delta.com and their apps for Delta information. In our many conversations with Delta it was made clear to us that their new policy is that any service or website that is not explicitly authorized to show Delta data will be forced to stop, especially any that screen scrape data from Delta.com or any Delta partner or agency website.

Our many attempts to forge a new agreement for the display of this information on ExpertFlyer with Delta have been rejected. We believe, and have explained to them, that ExpertFlyer brought value to Delta’s best customers and by extension to Delta itself. We hope in the future Delta will come to see the net value that ExpertFlyer gives to them as you have already discovered. Should you wish to express your thoughts on this matter to Delta, you can reach customer support here:
Delta Email Feedback.

Conclusion

It is very unfortunate for Delta frequent fliers that have used to ExpertFlyer for easier access to all this information that is difficult if not impossible to find on Delta’s own website without calling the airline. Delta seems to want all the fliers to use their dysfunctional website for this information and not to use any third party tools.

You can still get access to this information by subscribing to any of the industry tools used by the travel agents. Delta continues to publish this information to various GDS’ that travel agents use to book and ticket flights.

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