The now former owner of the Westin Diplomat Resort & Spa sold the property to Thayer Lodging Group for around half a billion dollars this past week.
The new owner is spending $100 million to upgrade the property starting later this year and it will become Hilton Curio collection hotel soon after leaving Starwood chain on October 30, 2014.
Paid reservations that are done on non-SPG member rates will be honored after the property exits Starwood, but guests will not receive Starpoints or any status related benefits after the switch over date. The property will not honor any Starwood award reservations after the October 30, 2014 date.
You can contact Starwood using email address email@example.com or calls 877-782-0131 (US) or +353-21-6014580 (Ireland) to discus about your options. Starwood is not willing to relocate the affected guests at the same award levels to comparable local SPG alternatives that is a shame.
The former owner must have had a clause on their contract that if the property is sold the new owner can cancel the Starwood contract at very short notice and that is what seems to be happening here.
It is unfortunate that guests that have booked award reservations over the winter period are the most affected and Starwood is not willing to give any consideration to relocating the guests