Compensation Clinic: British Airways


Compensation Clinic pays a visit to British Airways where a LoyaltyLobby reader, who is BA Gold as well, had less than stellar World Traveler Plus (BA’s Premium Economy) experience.

Compensation Clinic British Airways U

Remember that you can always email me your compensation experiences with airlines and hotels. I always cover one new case every week.

Here’s what happened:

Note that the reader had filed a Contact Us form on the BA’s website, so I don’t have the entire text here.

-Ticket booked last second on FRA-LHR-PEK

-Cabin crew very good (submitted golden ticket)

-Seats worn out, headphones as below, screen awful and super tiny.

Compensation Clinic British Airways Headphones

Here’s reply from British Airways:

Compensation Clinic British Airways Reply

Seems that the agent copy/pasting the reply made a mistake on the paragraph where I put the red ? mark. Not sure what she was trying to say there.


British Airways is generally very good at throwing some Avios on your way for equipment or service issues endured during the flights especially if you have any status with them.

It is always good to know that British Airways has some new airplanes coming online, but that really doesn’t help with some of the more antiquated ones that they have flying currently.