LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

READER QUESTION: IHG Rewards Club Account Closures & Terminations

by John Ollila
October 5, 2014
Reading Time: 3 mins read
24

Not sure what happened with IHG Rewards Club back in 2013, but they suddenly started to close and terminate some accounts that had signed up for multiple promotions.

IHG Rewards Club Account Terminations

IHG Rewards Club didn’t cover this on the Terms and conditions governing the program before this fall (read more here), when they updated the program T&C’s (access the T&C’s here).

I have covered this IHG Rewards Club account issues (at least) four times previously:

ADVERTISEMENT

IHG Rewards Club Terms & Conditions Update September 10, 2014

UPDATE: IHG Rewards Club Account Audits & Terminations

IHG Rewards Club Account Audits & Terminations

IHG Rewards Club Account Audit


Here’s the email from a LoyaltyLobby reader:

I really need your advice in this situation and will be very grateful if you can help me here.

I have an account with IHG since 2004 or maybe even for longer with platinum status and over 250,000 points. Yesterday i could not access my account online, and said that i should contact a IHG representative. So i called, and a very rude representative told me that my account was closed due to violation of terms and conditions, because i had registered to some promotions that were not targeted for me. I was devastated to know this, as i have been a loyal customer and a promoter encouraging all my friends to become members and enjoy the benefits from being a member. I always choose to stay at a IHG property over any other property, even that some times i spend more money or sacrifice location just to keep my account status and to have the benefits from it.

I am certain that i haven’t done anything wrong ( I have registered for some promotions listed on your web page, but my point are gained from my stays and the 1000 point from a promo or two don’t make a difference) and that i love this program, but this time i feel like if i was robbed, they told me that a representative will contact me in a 72 hours period.

What can i do? who should i talk to? i have invested so much effort and time in this account, i just can’t loose it!

Please help!

From a reader of your web page that has saved me thousands of dollars in hotels, thanks for keeping up all the updates!

First of all there has been very few targeted promotions in 2014 that everyone could have signed up for compared to other years. Also, there haven’t been practically any new promo codes out for months.

Here’s what I would do:

1. Contact the Customer Relations in the United States and try to clear the issue with them. I truly doubt that they wouldn’t clear your account if there is only few promo sign ups here and there.

2. You can try contacting the head of loyalty programs at the IHG. You can find the public LinkEdIn profile of the person here. Remember that the IHG email addresses are formatted as firstname.lastname@ihg.com.

3. You can always contact the consumer ombudsman of the jurisdiction that you live. In the United States, you can open a complaint with the office of the Attorney General of the state that you live in or where InterContinental Hotels Group is based (Georgia).

Conclusion

Considering the number of very few “targeted” promotions that anyone has been able to sign up for in the 2014, I cannot understand why IHG still continues this account terminations/closures. It really shouldn’t be THAT difficult to make sure that these targeted promotions can only be signed up for by select members. IHG has this procedure already on some promotions they have had.

Previous Post

UPDATE WITH MARRIOTT’S RESPONSE: Marriott Gaylord Opryland Blocking Wifi

Next Post

Hilton HHonors Account Breaches? (Accounts Emptied For Merchandise)

Related Articles

IHG One Rewards Up To 30,000 Bonus Points For Stays September 1 – 30, 2022

IHG One Rewards Up To 30,000 Bonus Points For Stays September 1 – 30, 2022

John Ollila
August 19, 2022
10

IHG has launched a new targeted offer for stays September 1 – 30, 2022. IHG One Rewards members can earn...

IHG Annual Lounge Membership Experience Case: InterContinental Le Grand Paris

IHG Annual Lounge Membership Experience Case: InterContinental Le Grand Paris

John Ollila
August 18, 2022
11

IHG refreshed its guest loyalty program this spring and renamed it IHG One Rewards, with several new features. IHG introduced...

Club Life InterContinental Amstel

IHG Secret Award Flash Sale Has Returned!

John Ollila
August 17, 2022
25

IHG launched its first ever Award Flash Sale the other Sunday, allowing members to book the most expensive hotels at...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Hilton Honors Double Your Stay Promotion For Stays September 6 – December 31, 2022
Hilton Honors

Hilton Honors Double Your Stay Promotion For Stays September 6 – December 31, 2022

August 17, 2022
Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
World Of Hyatt “Healthcare Heroes” 30% To 50% Off Rate Plan For Stays Through June 30, 2021
Hyatt - World of Hyatt

Hyatt “Healthcare Heroes” 30% To 50% Off Rate For Stays Through December 31, 2022

June 11, 2022
Traveling To Europe? You Might Want To Buy Some Air Tags For Your Luggage!
Airports

Traveling To Europe? You Might Want To Buy Some Air Tags For Your Luggage!

August 18, 2022
IHG Annual Lounge Membership Experience Case: InterContinental Le Grand Paris
IHG Rewards Club

IHG Annual Lounge Membership Experience Case: InterContinental Le Grand Paris

August 18, 2022

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • American Airlines – AAdvantage
  • Travel News
  • United Airlines – Mileage Plus
ADVERTISEMENT

All Categories

In Case You Missed It

Virgin Australia Velocity 20% Bonus Status Credits On International Routes Through December 31, 2022

Virgin Australia Velocity 20% Bonus Status Credits On International Routes Through December 31, 2022

August 17, 2022
Club Life InterContinental Amstel

IHG Secret Award Flash Sale Has Returned!

August 17, 2022
Alaska Airlines & Qatar Airways Frequent Flier Partnership Launch December 15, 2020

Qatar Airways 20% Off Birthday Offer Ex-Europe (Check Your Email)

August 15, 2022
Airfare of the Day [Business Class] TAP AIR PORTUGAL Washington DC to Milan from $1,672

Airfare of the Day [Business Class] TAP AIR PORTUGAL Washington DC to Milan from $1,672

August 15, 2022
Hilton Honors Double Your Stay Promotion For Stays September 6 – December 31, 2022

Hilton Honors Double Your Stay Promotion For Stays September 6 – December 31, 2022

August 17, 2022
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2022 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2021 LoyaltyLobby.com - Site & Contents