Reader Question: No Award Availability At The Holiday Inn Express Singapore Orchard Road Despite Standard Rooms For Sale?

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A LoyaltyLobby reader sent me a message regarding award availability at the Holiday Inn Express Singapore hotel that had standard rooms for sale but not using points.

IHG Rewards Club Award Availability HIX Orchard Road

It is important to understand the differences in award availability between chains and hotels. I cover IHG Rewards Club on this post.

You can access Holiday Inn Express Singapore Orchard Road’s website here.

Holiday Inn Express Singapore Orchard Road October 29, 2014 (Available)

IHG Rewards Club Award Availability HIX Orchard Road Available

IHG Rewards Club Award Availability HIX Orchard Road Available Detail

Holiday Inn Express Singapore Orchard Road October 22, 2014 (Not Available)

IHG Rewards Club Award Availability HIX Orchard Road No Availability

IHG Rewards Club Award Availability HIX Orchard Road No Availability Detail

Some chains require hotels to make awards available when standard rooms are available for sale (Hilton, Hyatt & SPG) and IHG requires hotels to make minimum of 5% of the rooms available as awards every night. Once the 5% minimum award allocation is used, the hotel can decide if they offer further availability or not.

Standard Room Availability Or 5%?

Well. You could think that having the standard room availability as a base for awards would be the best, right? It could be or it could be not.

Hotels can always play around what they choose to categorize as a standard rooms. This is not mandated by the chain.

Some hotels have 10 or more room categories and what would you think is the allocation for the “standard” rooms? Everyone loves upgrades, although often you cannot tell the difference between the standard room and your upgraded one. I have seen one Conrad hotel classify their standard room for awards to be the ADA room.

Conclusion

In General, I have not had issues with award availability at InterContinental Hotels Group hotels.Many make more than the minimum of 5% available for awards and, if the occupancy rate turns out to be 95% or higher, the IHG reimburses the hotel the ADR (Average Daily Rate) of the night in question. For regular awards the night reimbursement starts at $20.

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