The free wireless internet access, whether actually working or not, is becoming complimentary to all Marriott Rewards members regardless of the status January 15, 2015.
The only catch is that the benefit only apply to stays that are booked on Marriott’s own reservation channels and not on any of he 3rd party sites such as Expedia or Booking.com.
You can access Marriott’s web page for this announcement here.
Note that Marriott Rewards Gold and Platinum members are eligible for “enhanced” internet access (means that you can use for something else besides checking emails).
Marriott Rewards uses words such as “free standard” and “essential” trying to bring down the expectations about the quality of the connection.
This doesn’t affect the internet benefit in Asia Pacific that has been complimentary already for a while.
There are properties that don’t participate Marriott Rewards at all. The internet access is not complimentary at these properties:
Here’s the list of non-participating properties for this benefit:
Non-Participating Brand: Protea
The Ritz-Carlton, Millennia Singapore
Phulay Bay, A Ritz-Carlton Reserve
Dorado Beach, A Ritz-Carlton Reserve
The Ritz-Carlton Destination Clubs, The Ritz-Carlton Residences, and The Abaco Club JW Marriott Miami
Residence Inn at Mayo Clinic, Jacksonville, FL
Marriott’s StreamSide Evergreen, Vail, CO
Marriott’s StreamSide Douglas, Vail, CO
Marriott’s StreamSide Birch, Vail, CO
47 Park Street – Marriott Grand Residence Club, UK
Marriott Vacation Club at The Empire Place, Bangkok, Thailand
Marriott Vacation Club at The Buckingham, Macau, ChinaAspen Wye River Conference Center, Queenstown, MD
NCED Marriott Conference Center, Oklahoma City, OK
Jesse H. Jones Rotary House Conference Center, Houston, TX
Non-Participating Partner Hotels:
Hotel Ritz-London – London, UK
Hotel Ritz Madrid – Madrid, Spain
Bulgari Hotel, Milano – Milan, Italy
Bulgari Resort, Bali – Bali, Indonesia
Let’s hope that the hotels also ensure that the internet connection that they are offering is adequate to get anything done. I was just complaining the internet connectivity at many hotels the other day (access here).
What is the free or complimentary internet connection worth if it doesn’t work at all or is so slow that even Gmail is timing out?
Here are frequently asked question by Marriott Rewards about the free wifi:
Here are the terms and conditions of the free wifi: