Compensation Clinic: Grand Hyatt Erawan Bangkok

10 Comments

This week Compensation Clinic visits one of the Hyatt’s flagship hotels – Grand Hyatt Erawan Bangkok where yours truly was wakened the other Sunday at 9:15AM.

You would think that nobody would their right mind would start renovation work at 9:15AM on Sunday morning that includes heavy jack hammering and drilling, right? Wrong as the above video illustrates.

You can access Grand Hyatt Erawan Bangkok’s website here.

So, this unbelievable jack hammering and drilling started at 9:15AM on Sunday morning. Apparently, some workers had thought that it would be the appropriate time to start some renovation work in one of suites that have not been renovated yet. They had been removing tiles.

When I was checking out, they offered to remove the room charges altogether (one night). I asked how many points would be a free night and they offered to deposit 15,000 points to my account.

Conclusion

You never know what might happen at these hotels. Who on their right mind would start renovation work that includes heavy drilling and jack hammering at 9:15AM on Sunday morning? I truly hope that other guests that stayed at the Grand Hyatt the other Saturday night gave appropriate feedback too.

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10 Comments

  1. I was awoken by renovation sounds at the Sheraton Grande Sukhumvit around 10am on a weekday. Do you think it’s reasonable to request some compensation?

    • Absolutely!! In my opinion I would always take the closing time for breakfast as a reasonable indicator for morning sleeping hours. So on the weekends that is 11am in most of these hotels. If I get woken up by stuff like this it is usually the entire night charge being waived.

      • some people go to hotels to relax, be it at the pool or in their rooms/suites…

        if we wanted noise, we could just go to a construction yard instead of a luxury 5 star hotel..

        so indeed… some compensation is reasonable..

  2. Considering that except for banks and government most everything seems to be open and working on a sunday in Thailand, I believe the workers just saw this as a “normal” working day and assumed that at 9:15 a.m. nobody would be sleeping any more.

    • It’s not about what the workers think but what what instructions the hotel management gives them. Do you expect common sense and freedom to choose their working hours from some thai construction guys?

  3. John, are you ever embarrassed by all your whining for compensation? You always wait for checkout instead of giving the hotel a chance to rectify a problem when it
    occurs. You need to be called out on this.

    • Have you watched the video? John mentioned he called the Manager on Duty twice to have the noise stopped and nothing happened. Learn how to listen. You need to be called out on this.

    • Richard

      Not sure how John could sort the problem out if it started at 9:30 in the morning? I don’t think he can predict into the future.

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