Many of the hotel chains are trying to get their members to leave reviews on their branded website instead of TripAdvisor.com.
I would expect that the reviews left by loyalty program members and especially elite ones would overall be more positive than of those that book entirely based on the price using one of the OTA’s (Online Travel Agents).
You can access Holiday Inn Resort Krabi’s website here.
Here’s the email from a reader:
I have had a terrible stay at Holiday Inn Resort Krabi – the management hasn’t responded to my requests at all during my 6 day stay despite me having raised the issue right on arrival.
I have f/up daily with the front desk but no response was done.
Now, the icing on the cake is that my review on ihg.com was rejected due to me providing “personal information”. Apart from the fact that any review is personal information, the mention I made was complimenting two staff by name, something that others have been doing as well within the already published reviews for this property.
Points for this stay posted wrongly, IHG Rewards Club nor the GM responded overall.
Could you help?
Let’s have a look at some of the reviews left on IHG.com:
Certainly, if the review is positive, naming employees seems to be fine.
Seems that there is something wrong with this… General Manager that replies twice to one review.
And the replies seems to be just copy/paste regardless of the comments that the reviewer has left.
The management email addresses for all IHG properties should be the form of firstname.lastname@example.org and the GM’s name is fully displayed on those replies left on IHG.com. I would pen an email including the concise list of issues that you had during your stay including the fact that you were not awarded the correct number of points and send it.
You can always leave a review of the property on TripAdvisor.com that is more widely used by traveling public when searching for hotel options in Krabi compared to IHG.com.