There was quite a few news pieces last week and readers contacted me as well about some Singapore Airlines business class fares from Australia to Europe that were in the 3000 AUD range.
The airline claimed that they had a “technical” error and would require agencies that had issued tickets to collect the fare differences from the passengers.
Here’s statement that Singapore Airlines has released from The Straits Times (access here).
Singapore Airlines was alerted on Saturday, 29 November to an issue which saw Business Class bookings able to be made at an outdated Economy Class fare level. This was due to a booking subclass recently being reassigned from Economy Class to Business Class. Corrective action was immediately
taken to address the issue.
To ensure no disruption to our customers’ travel plans, Singapore Airlines wishes to advise that it will honour all affected bookings.
Singapore Airlines will be contacting affected customers and travel agents to advise that their Business Class bookings will be honoured at the original fare purchased.
Investigations continue to be carried out to determine the root cause of this issue.
Singapore Airlines would like to apologise for any inconvenience caused.
Why wouldn’t airline honor the fare that they have published on a GDS? It is not like the passengers could manipulate the fares and routings that Singapore Airlines has filed.
It is always funny when the airlines blame “technical” error that is usually an oversight of their employee or subcontractor. Many airlines have outsourced these fare filings to lowest cost bidders aka sweatshops in India. As the saying goes, you usually get what you pay for.