LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Hyatt Gold Passport Enhances My Elite Rate & Bed Type Guarantee (Gone!) And Points + Cash Changes Coming

by John Ollila
December 11, 2014
Reading Time: 4 mins read
2

Hyatt made an announcement today about the changes taking effect on January 1, 2015, on FlyerTalk (access here).

Hyatt Gold Passport 2015 Program Enhancements

Hyatt has made a decision to discontinue the Bed Type Guarantee for elite members and not to extend the My Elite Rate discount for Platinum and Diamond members beyond the end of 2014. They also hint about enhancements coming to the Points + Cash program.

You can access Hyatt’s web page for elite benefits here.

ADVERTISEMENT

Hyatt My Elite Rate Announcement:

My Elite Rate was launched as a beta test for the calendar year. At this point, we have chosen not to roll out My Elite Rate on a permanent basis, and it will not be available in 2015. I realize that many of you enjoyed My Elite Rate and were strong advocates for its continuation; however, the results from our beta test did not warrant a permanent roll out.

Would be interesting to know the results from the beta test. Did it not raise the number of stays of the elite members or just lowered the overall rates (some members may have just paid the higher rate if this discount hadn’t been available).

Here’s my take on the My Elite Rate when it was launched: Hyatt Gold Passport “My Elite Rate” 20% Discount

Hyatt On Points + Cash

Points + Cash has been very successful, and we are looking at ways to enhance it even further. Points + Cash was launched with the full intention of making it a permanent element of the loyalty program.

No doubt that the Points + Cash has been successful. Hyatt can write down the number of points the guest uses and property gets the cash part that is usually higher than the baseline award reimbursement.

Hyatt “guides” guests to use Points + Cash because it is eligible for all the promotions and generates stay/night credits unlike award nights, which do not.

Here’s my take on Points + Cash when it was launched: Hyatt Gold Passport Points + Cash Awards Now Available

Bed Type Guarantee Gone

One thing that will be changing effective January 1, 2015 is the existing bed type guarantee policy. Today, this is applicable to elite members only, and members are awarded 5,000 bonus points if the reserved bed type is not available upon check-in. Less than 0.1% of elite members did not receive their confirmed bed type – so in the future we’re guaranteeing that upon check-in all guests will receive the bed type confirmed, and there will no longer be any bonus points associated with non-compliance. Rest assured, the hotels are committed to getting this right!

Here’s where it gets murky. Hotels are committed to get the bed type guarantee right, but there is no disincentive to non-compliance. Previously, the guest was entitled to 5,000 bonus points if the bed type received was different than the one booked.

Hyatt here is referring to 0.1% of elites that did not receive the bed type that they had booked. This is probably calculated from the number of time the properties paid the 5,000 bonus points for the guests due to this. I would imagine that most of the Platinum and Diamond members are not even aware of this guarantee and didn’t claim it when they could have.

Here’s my example of bed type guarantee: Compensation Clinic: Hyatt Regency Bandung

Hyatt About 2015

We are currently working on a variety of new programs to make your travels in 2015 more effortless, more personalized and more rewarding, and you will begin to hear about some of these initiatives in the first quarter.

Well. They could start by fixing the website that is down for hours at a time midweek. Let’s hope that they have interesting promotions coming.

Conclusion

Hyatt never promised that the My Elite Rate would be permanent part of the program, so cannot fault them to discontinue it.

It is sad to see the bed type guarantee gone. There is no disincentive for the properties to get it right. Do we now have to start calling the Consumer Affairs, start sending Tweets or post on Hyatt’s Facebook page when we face these issues? I have collected the bed type guarantee total of 2 times of way over 500 nights (probably 600 by now) with Hyatt, so it is rare.

I would wish to see the Points + Cash rate to be available for online bookings. I just hate having to call to book it. Can it be THAT difficult to program?

We must all be very interested in to learn about the other initiatives that Hyatt is planning to launch in early 2015.

Previous Post

Earn Up To 1,500 Bonus SPG Starpoints For App Bookings December 10 – March 31, 2015

Next Post

IHG Rewards Club Buy Points 25% – 100% Targeted Bonus Until December 23, 2014

Related Articles

Grand Hyatt Sanya Evicting Guests To Become Quarantine Hotel

Grand Hyatt Sanya Evicting Guests To Become Quarantine Hotel

John Ollila
August 10, 2022
10

The "Hawaii of China" Sanya island has been in lockdown with more than 80,000 tourists since last Saturday when covid...

Radisson Blu Plaza Ljubljana

Hotel Promo Update: Best Western, Choice, Hyatt, Radisson & Wyndham August 2022

John Ollila
August 9, 2022

Here’s a look at bonus points and rate offers for Best Western Rewards, Choice Privileges, World of Hyatt, Radisson Rewards,...

Hyatt Up To 20% Off Latin America For Stays Through February 28, 2023 (Book By October 15)

Hyatt Up To 20% Off Latin America For Stays Through February 28, 2023 (Book By October 15)

John Ollila
August 7, 2022
1

Hyatt has now launched up to 20% off sale for stays at 29 participating hotels in Latin America. They previously...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

American Express Design Of New Marriott Bonvoy Premium Card “BEVY” Leaked
Marriott Bonvoy

American Express Design Of New Marriott Bonvoy Premium Card “BEVY” Leaked

August 13, 2022
Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
Thailand Is Considering To Bring Back The 45-Day Visa Exemption Stamp
Thailand

Thailand Is Considering To Bring Back The 45-Day Visa Exemption Stamp

August 12, 2022
White House: No Covid-19 Vaccine Passports Required For Travel, General Activities In The U.S.
Health & Medical

CDC Update: Could The U.S. Soon Drop Their Mandatory Vaccination Policy For Incoming Travelers?

August 14, 2022
Accor ALL Cambodia, Laos, Myanmar, Thailand & Vietnam 35% Off Through December 31, 2021
Accor ALL

Accor ALL Asia 20% Off Asia Offer For Stays Through December 31, 2022 (Book By November 5)

August 14, 2022

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • American Airlines – AAdvantage
  • Travel News
  • United Airlines – Mileage Plus
ADVERTISEMENT

All Categories

In Case You Missed It

Radisson Rewards for Business Double Points In Asia-Pacific January 1 – May 31, 2021

Radisson Rewards Up To 5,000 Bonus Points Through September 30, 2022 (Book By August 31)

August 9, 2022
Choice’s Purchase Of Radisson Hotel Americas Closes

Choice’s Purchase Of Radisson Hotel Americas Closes

August 11, 2022
Read & Weep: American Airlines Has Now Converted All 500-Mile Upgrades To Loyalty Points

Read & Weep: American Airlines Has Now Converted All 500-Mile Upgrades To Loyalty Points

August 15, 2022
Qantas Asks Senior Executives To Volunteer As Baggage Handlers To Combat Labor Shortage

Qantas Asks Senior Executives To Volunteer As Baggage Handlers To Combat Labor Shortage

August 9, 2022
Celebrity Cruises & Other Lines Are Re-Introducing Mask Requirements for Indoor Spaces After Infections Exceed 1% Of Passengers

More Cruise Lines Just Dropped Their Pre-Sailing Covid Testing Requirements

August 11, 2022
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2022 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2021 LoyaltyLobby.com - Site & Contents