Summary Of Pros & Cons Of Le Club Accorhotels, Club Carlson Hilton HHonors, Hyatt Gold Passport, IHG Rewards Club, Marriott Rewards & Starwood Preferred Guest

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During the past three weeks, I have updates the Pros and Cons of the major hotel loyalty programs that I cover here on LoyaltyLobby and also personally stay at.

Pros and Cons Summary

I believe that it is good for everyone to know what is good about specific program and the possible pitfalls.

I have just gone through the articles that I wrote and updated some them with the feedback received from LoyaltyLobby readers.

You can access the articles using the links below:

Pros and Cons Of Le Club Accorhotels

Pros and Cons of Club Carlson

Pros and Cons of Hilton HHonors

Pros and Cons of Hyatt Gold Passport

Pros & Cons Of IHG Rewards Club

Pros and Cons of Marriott Rewards

Pros and Cons of Starwood Preferred Guest

READ MORE: Most Rewarding Hotel Loyalty Program Series: Earning Points Conclusions & Most Rewarding Hotel Loyalty Program Series: Burning Points Conclusions

Here’s summary of the Pros and Cons program by program:

Le Club Accorhotels

Pros and Cons of Le Club Accorhotels


– Number of properties in Europe (especially in France) and Asia

– Strong at the lower end of properties

– Good 40% off sales throughout the year

– Easy status qualification

– Never ending promotions


– Almost Non-existent properties in North America

– Elite treatment

– Issues with promotions

– Very few guarantees based on availability

– Customer service

Club Carlson Pros & Cons

Club Carlson


– Easy status match

– Gold 4-4-2 and 2-4-1 rates

– Number of properties in the United States and Europe

– Quick customer service email turnaround time

– Friends & Family rates if eligible to use them


– Few, if any, aspirational properties

– Very few properties in Asia, South America and Africa

– What happened to bonus promotions in 2013 & 2014?

– Lack of lifetime status

– Gold property level benefits

Pros and Cons Hilton HHonors

Hilton HHonors


– Never ending promotions

– Best mid-level elite status Hilton Gold

– Award types

– Nice mix of brands

– Promotions to get Gold status


– Seasonal award pricing

– Non-participation properties for global promotions

– Quite a few dated properties

– Very few benefits of being Diamond over Gold

– Points requirements within the award category can vary

Pros and Cons Hyatt Gold Passport

Hyatt Gold Passport


– Reasonably priced top & low awards

– No blackout dates

– Four suite upgrades to Diamond members

– Generally good Diamond treatment

– Benefits apply for ALL bookings even when not eligible for stay credit/points


– No space available suite upgrades to Suites

– Really small chain

– Essentially only Diamond status worthwhile

– Limited promotions

– Award stays don’t count toward status


IHG Rewards Club


– Award Availability

– Points Breaks

– Number of Discount Programs

– Best Price Guarantee

– Worldwide Coverage


– Customer Service – Philippines

– No Status Match

– Closing Accounts That Register For Promotions

– Targeted Promotions & IHG Rewards Club IT

– Communication

Marriott Rewards Pros and Cons 2015

Marriott Rewards


– Africa Coverage via Purchase of Protea

– Travel Packages

– Elite Guarantees

– Problem Resolution

– Lifetime status


– Marriott Rewards Customer Service Hours

– No properties in popular vacation spots like Maldive, Seychelles, French Polynesia etc.

– Lack of night credits for award stays

– Lack of benefits at resorts

– No blackout dates (really?)


SPG (Starwood Preferred Guest)


– Different levels of Platinum 25/50/75/100

– Best Rate Guarantee

– Property mix

– Lifetime status reasonable

– Suite upgrades for Platinum members


– Extremely expensive top awards

– Presence in smaller markets

– Properties opting out from promotions

– Resort fees on award stays

– Relatively small compared to Hilton, InterContinental Hotels Group & Marriott


No chain or loyalty program is perfect and it makes sense to have status with number of them if you can. All have their strength and weaknesses when it comes to geographical spread. Some are stronger in North America while others in Europe.

And I will do later in the spring the study between the hotel chains and how much is needed for a free night.

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