This week Compensation Clinic takes a trip to the Land Down Under, after an email that I received from a reader this week about his attempted stay at the Holiday Inn Parramatta.
You can access Holiday Inn Parramatta’s website here.
READ MORE HERE: Compensation Clinic: InterContinental Miramar Panama
Here’s the email from the reader:
First room: Had a dirty bathtub with hair and what appeared to be dried blood near the drain.
Second room: Also had hair in tub and tub not scrubbed, it was grimy and came off when rubbed with a wet tissue
Internet: Capped at 0.5 Mbps, 3 GB download limit… hotel could offer higher download limit (never heard of a download limit at a hotel) but says speed would still be 0.5 Mbps, which is ridiculous.
The hotel was recently renovated, but they opted not to replace the ancient jacuzzi tubs.
The reader had chosen to cancel the stay and to move another hotel to cut his losses.
Here’s copy of an email that the reader received from the property:
Good Morning Mr,
Thank you for your time on the phone with me yesterday afternoon, and also for being one of our most loyal IHG Rewards Platinum Elite Members. On behalf of the Holiday Inn Parramatta team we extend our sincere apologies to you regarding the inconveniences you experienced. We assure you that your feedback will be used to better the quality of our services. As a gesture of goodwill I have deposited 5,000 IHG Rewards Points into your membership.
Your total Platinum Elite membership points now stand at xxxxxx.
Please contact me directly to arrange your next booking should you need to stay in Parramatta. We look forward to accommodating you in the near future.
Here’s reply that the reader sent to the property:
Thank you for your email this morning regarding the issues I experienced at the Holiday Inn Parramatta. Please find attached photos as per our discussion.
While I do appreciate the gesture of 5,000 points, given the gravity of the issues and the subsequent need to cancel my check in and drive back into the city, I feel that 10,000 points would be more appropriate and amicable compensation.
If this is in agreement to you, I will consider the matter closed.
Should you have any further questions or comments, please feel free to contact me at your convenience.
The property had agreed to 10,000 points as a compensation. I wonder what is going on with the housekeeping and the “high-speed” internet at this property. The download limit of 3GB is acceptable, but the lack of speed is not.