READER QUESTIONS: Marriott Status Buy Back (Failure), Accor Platinum Lounge Access, Hilton MVP Rate Identification Requirement, IHG Best Price Guarantee Reimbursement & Converting Avios To Hotel Points

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions February 7

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

READ MORE: Expedia Best Rate Guarantee Woes, What Program In Singapore & 2 Extra SPG Nights Worth Getting SNA’s?

Jenny’s Question About Marriott Platinum Status Buy Back

My new secretary forgot to purchase points to maintain my Platinum Elite status .

I have tried appealing but to no avail . It’s very sad for me as I have been a Platinum Elite Member for more than 10 years . Is there any way I can get back the status .? Besides the 75 nights stay I mean …

Marriott offers status buy back program using points that you can read more about here.

It appears that the reader’s Platinum status may have expired in 2014, as the status usually runs until the end of February.

If the status has not run out of yet, the reader could purchase up to 50,000 points this calendar year and use 40,000 of those to buy back the Platinum status.

Other option would be to use one of the status fast tracks that I wrote last year (read more here). I will have updated piece coming up soon.

READ MORE: Marriott Elite Buy Back Promotion 2015 (Buy Back Your 2014 Silver, Gold Or Platinum Status)

Kim’s Question About Accor Lounge Use By The Platinum Member And Registered Guest

Hello John! I know some bad news about Accor Hotels.

Do you know that Partner (stayed with Platinum member) failed to use the lounge anymore ?

Only Platinum member can access lounge.

I heard the news from the Grand Ambassador Hotel Staff.

Did you ask them to show you the updated Terms and conditions where this would have been spelled out?

I believe that this must be the case someone at the hotel just making things up.

Usually, the lounge access is granted to the registered members of the room (usually two).

A LoyaltyLobby Reader’s Question About Hilton MVP Rate ID Requirements:

Hi John, the PR13CB code now states it may required corporate IDs. Have you tried booking at that rate since?

I just had a look and seems that they have changed the wording a bit:

CORPORATE BENEFIT PARTNER RATE VALID FOR EMPLOYEES OF AUTHORIZED COMPANY PROOF OF COMPANY MAY BE REQUIRED

The “authorized” companies are not listed and it is still extremely vague. What does “PROOF OF COMPANY MAY BE REQUIRED”?

My personal view is that it is business as usual.

READ MORE: Hilton 20% Off MVP Discount Rate For Use In The Americas (North, Central & South), Hawaii + The Caribbean

Arthur’s Question About Having To First Pay For The IHG Best Price Guarantee Hotel

Hi John! I have received this e-mail from BPG IHG.

Please accept our apologies as we were unable to adjust your reservation to reflect your free night on …… 2015 at the InterContinental Dubai – Festival City. In order to fulfill the Best Price Guarantee promise of providing the first night free for reservation xxxxxxxx, we will reimburse the amount paid through a funds transfer; please only send the requested information below after you check-out from the hotel.

In my opinion a free night is not a night that I have to pay for. In addition it costs about 800$ and it tooks about 6 weeks to receive payment. Is there a way to make it a real free night? I have not found anything about this in BPG rules,

The problem is that IHG owns very few hotels (less than 10 I believe). All others are owned by outside companies, although many are managed by IHG.

When you exercise the BPG program, the team sends an email to revenue manager at the hotel that is supposed to change the rate to complimentary.

If the manager doesn’t reply to the email or doesn’t agree with the BPG team, there is not much more they can do than reimburse the stay for you at some later point.

My personal view is that the program is not well thought. The IHG BPG team should be able to modify the rates, but I guess that this must be the way to let the revenue managers to know that 3rd parties are selling at a lower cost.

READ MORE: Accor Promo Issues, Securing IHG Rewards Club Platinum Status & Hilton Elite Benefits On Gifted Stay

Yang’s Question About Transferring Avios To Hotel Programs

Hello i have collected a lot of Avios points with British airways can i transfer them to any hotel partner program?Any suggestions Many thanks

You can usually convert hotel points to airlines miles, but usually (some exceptions) not the other way around.

You can, however, use Avios to book hotels when logged in to your Executive Club account. Not sure if this is the best use of Avios, but if you cannot use them for flights….

Other option would be to find someone that is in need of Avios and could trade you some hotel points in exchange. This option doesn’t come without risks, however.

Conclusion

Keep the emails and messages coming. I will have these READER QUESTION pieces at least once a week (sometimes more often) and try to cover issues that would help LoyaltyLobby readers.

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