LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
  • News
  • Hotel Promos
    • Accor
    • Best Western
    • Radisson Rewards
    • Choice
    • Fairmont
    • Hilton
    • World of Hyatt
    • IHG Rewards
    • Marriott
    • Ritz-Carlton
    • Starwood
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
  •  
LoyaltyLobby
No Result
View All Result
ADVERTISEMENT

Compensation Clinic: IHG Rewards Club Into The Nights Promotion

by John Ollila
February 15, 2015
Reading Time: 3 mins read
7

IHG Rewards Club’s Into The Night-promotion was full of issues from delayed postings to hurdles that were not completing properly.

Compensation Clinic Into The Nights Promotion

I completed the main promo without too many issues, but the additional hurdle did not complete due to system showing “Discover A World Of Hospitality” not completed.

Remember that you can always email me, Tweet me or send a message via Facebook about the compensation issues that you have had with travel providers.

ADVERTISEMENT

READ MORE: Compensation Clinic: Emirates

So, I sent the following email to the Ambassador service center:

The “Discover World Of Hospitality” hurdle on Into The Night bonus offers shows as non-completed (see attached screenshot), although I have done it. This prevents the last 20,000 bonus points from posting.

And here’s the reply from the Ambassador service center:

Thank you for taking the time to contact the InterContinental Ambassador Service Center.

Please be advised that your Into the Nights online tracker will be updated 7 to 10 days after the posting date of the stay. Once your tailored offers for Into the Nights promotion has been accomplished and completed, the bonus points will take approximately 4 – 6 weeks before it becomes available in your account. Should you not receive the points after the said period, please contact us again so we can further investigate.

We hope this has assisted your concern.

Thank you for giving us the opportunity to be of service to you. Should you need further assistance, please feel free to contact us directly.

It is obvious from the reply that the person didn’t rake her/his time to actually read my email and then look into the issue that I was facing.

READ MORE: Compensation Clinic: Four Points Bangkok

My reply to the email couple of weeks later:

Would it be too much asked if the person replying to the email would actually read it, comprehend it and then reply appropriately?

The reply that came from (name removed) had nothing to do with the question I had.

Please reread the email that I send (copy should be below) and deposit the 20,000 points that are missing for the additional hurdle that I have completed for the Into The Nights promotion.

And the reply came from the same person that didn’t read my first email:

Foremost, we apologize for any inconvenience this may have caused you due to confusion.

We would like to inform you that we have deposited 20,000 points to your account bringing you to a total point balance of 5xy,xyz.

We hope this addressed your concern.

Conclusion

I just feel that often the replies that come even from the Ambassador service center don’t even remotely address the issue that you have. I don’t blame the employees but the management that probably have way too high requirement for answered emails/messages/calls requirement per hour regardless whether the issue was solved or not.

Previous Post

Financial Times: “British Airways backlash misses real point of air miles schemes”

Next Post

Hilton HHonors Gold MVP Fast Track Experience & How Long The Status Is Valid For

Related Articles

Compensation Clinic: Lufthansa Domestic Flight, Operated By Eurowings Cancelled – EU261/2004 Case

Compensation Clinic: Lufthansa Domestic Flight, Operated By Eurowings Cancelled – EU261/2004 Case

Sebastian Powell
February 5, 2023
14

This week's Compensation Clinic is a simple EU Compensation case that was filed with Lufthansa who then forwarded it to...

IHG Save Up To 25% On New Hotels In The Middle East, India & Africa

IHG Save Up To 25% On New Hotels In The Middle East, India & Africa

John Ollila
February 4, 2023
1

IHG has started to promote new hotels that have recently opened in the Middle East, India, and Africa. IHG One...

IHG One Rewards Gold & Platinum Fast Track 2023 (Sign Up By April 30)

IHG One Rewards Gold & Platinum Fast Track 2023 (Sign Up By April 30)

John Ollila
January 31, 2023
24

IHG has launched a new Gold and Platinum fast-track offer, valid for sign-ups through April 30, 2023. IHG One Rewards...

Upgrade Your Travel IQ

Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions.

We do not sell or share email addresses.

ADVERTISEMENT

Trending

Marriott Hotels To Avoid If Complimentary Breakfast Is Important
Marriott Bonvoy

Marriott Hotels To Avoid If Complimentary Breakfast Is Important

February 6, 2023
Singapore Airlines Spontaneous Escapes June 1 – 30, 2022 (Book By May 31)
Singapore Airlines

Singapore Airlines Claims Name Mismatch On Points To KrisFlyer Conversion?

February 6, 2023
Hilton Go Employee And Friends & Family Rate Plans
Hilton Honors

Hilton Go Employee And Friends & Family Rate Plans

July 25, 2021
Top Hotel Promotions September 2022
Hilton Honors

Hilton Honors Bonus Points & Rate Promo Update February 2023

February 6, 2023
Alaska Airlines & Qatar Airways Frequent Flier Partnership Launch December 15, 2020
Qatar Airways - Privilege Club

Reader Question: Where To Credit Qatar Airways Business Class Flights?

February 6, 2023

Top Categories

  • IHG Rewards Club
  • Marriott Bonvoy
  • Hilton Honors
  • Accor ALL
  • Airfare Of The Day
  • Starwood Preferred Guest (SPG)
  • Hyatt – World of Hyatt
  • Travel News
  • American Airlines – AAdvantage
  • British Airways
ADVERTISEMENT

All Categories

In Case You Missed It

IHG 15% Off Mastercard Discount For Stays in Asia-Pacific Through July 3, 2023

IHG 15% Off Mastercard Discount For Stays in Asia-Pacific Through July 3, 2023

January 31, 2023
Hong Kong Drops Two PCR-RT Tests From Incoming Passengers From November 21, 2022

Hong Kong Drops Vaccine Requirement & Land Border With China Fully Reopens On February 6, 2023

February 3, 2023
Reader Question: Alaska Airlines Mileage Plan Redemption Problem, Connecting Segments Not Bookable Online

Alaska Airlines Mileage Plan oneWorld Award Redemptions Are Still A Complete Mess

February 4, 2023
LOT Spokesperson: “How To Get A Lifetime Ban From Our Airline? Take Your Pants Off & Urinate On The Door!”

LOT Spokesperson: “How To Get A Lifetime Ban From Our Airline? Take Your Pants Off & Urinate On The Door!”

February 3, 2023
IHG One Rewards Gold & Platinum Fast Track 2023 (Sign Up By April 30)

IHG One Rewards Gold & Platinum Fast Track 2023 (Sign Up By April 30)

January 31, 2023
ADVERTISEMENT

Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights.

Facebook Twitter Youtube Instagram

Site Navigation

  • About LoyaltyLobby
  • News
  • Reviews
  • Airfares
  • Contact Us

Hotel Promotions

  • Accor
  • Hilton
  • IHG Rewards
  • Marriott
  • World of Hyatt

Sign Up For Our Newsletter

Our free daily newsletter sends you the latest information on hotel and airline programs.

We do not share or sell email addresses.

Site & Contents ©2011-2023 LoyaltyLobby.com
Terms of Use & Privacy Policy

  • News
  • Hotel Promotions
    • Accor
    • Best Western
    • Choice
    • Fairmont
    • Hilton
    • IHG Rewards
    • Marriott
    • Radisson Rewards
    • Ritz-Carlton
    • Starwood
    • World of Hyatt
    • Wyndham Rewards
  • Reviews
  • Contact Us
  • Blog View
No Result
View All Result

© 2011–2023 LoyaltyLobby.com - Site & Contents