When I thought that Orbitz Best Price Guarantee couldn’t become even more useless marketing swivel, I was wrong.
Orbitz has further devalued its Best Price Guarantee program by changing the terms and conditions effective immediately.
You can access Orbitz web page for its Best Price Guarantee program here.
You can now submit your claim until 9:59PM CT the following day you booked your flight.
One Orbitz Account
Only one Orbitz account per person is eligible for the Best Price Guarantee
Doesn’t Apply For Non-refundable Hotels Rates
This is a big change. You can no longer compare to hotel rates that are non-refundable.
You are not supposed to book two one-ways and collect the guarantee money twice. The price of a flight must be minimum of $50.
Many changes here. The key is that the rate must be prepaid and refundable. The guarantee doesn’t apply for Orbitz rates that are non-refundable.
It gets murky what is considered a continuous stay here and what is not. You cannot book the same hotel using BRG for every other night.
The only positive change here is that the value of Orbucks is not considered when comparing rates.
Seems that his is entirely new addition. The minimum base rate must be $50 and no ad ons.
Best Price Guarantee Applies
There is not really a change here, but the hotel refund and cancellation “provisions” (wonder why they change the word from policy) must be exactly the same.
Orbitz may now require you to proof that the credit card used for transaction has US billing address.
Orbitz now limits the Best Price Guarantee claims to just 3 per month whether they are successful or not.
Orbitz has a clause that they can now “decide” whether they deem that you are “abusing” their Best Price Guarantee program and kick you out from it.
Why companies need to have their Best Price Guarantee-programs when they have no intention really to honor them? These Orbitz guidelines for a successful claims are so stringent that difficult to see anyone having a positive result.
Have you ever been able to claim under the Orbitz guarantee and if how?