READER QUESTIONS: Accor’s 160 Euro Promo, Hyatt & Hilton Point Expiry, American Airlines Compensation, Star Alliance Gold Luggage Allowance & Best Hotel Loyalty Program For UK

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions February 28

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

READ MORE: Reader Questions: Booking IHG On 3rd Party Sites, AA Award Routing Rules, Accor Stay Postings, Delta’s Program & LoyaltyLobby Emails

Kezza’s Question About The Latest Accor’s Promo For 160 Euros In Vouchers For 3 Stays

Hi John – we are in Phuket from 11 Apr to 18 Apr staying at other accommodation with friends. There are IBIS and All Seasons hotels in the EUR 21 to EUR 29 per night range, do these brands qualify and is it worth booking 3 separate nights, and checking in (only) just to get the points and vouchers? Seems like a no brainer, given I am 9000 points short of Platinum at present!

They certainly does qualify. You can book Ibis, All Seasons and then Ibis again. Just make sure that you don’t have back to back reservations for the same hotel unless there is a gap in stay dates.

You earn 8,000 bonus points in addition to the regular points that you earn for these stays. You should be very close to Platinum status after the stays post.

You can read more about this bonus offer here and here.

Nancy’s Question About Hilton And Hyatt Point Expiry

I last stayed at a Hyatt on 4/16/2012.  When I logged into my Hyatt account, my 20,000 + points are still there. I got a 100 point bonus 1/24/14 (some promotion I can’t remember).

How can I quickly keep them alive?  I don’t travel for work anymore, thus I would not expect to stay at a Hyatt in the near future.  I’m expecting that they will expire on 1/24/16, correct?  I don’t want to buy something on their shopping portal and wait 6-8 weeks for the points to post.  How about their dining program?

As for Hilton, I just changed my password, so I think that will keep my 27,000 points good for a while.  Correct?  Thanks!

You could always dine at a Hyatt property and request points for the F&B spend. Will extend the validity of the points by 24 months.

Hilton HHonors is very aggressive at expiring their points after just 12 months of inactivity. The password change should trick account activity that extends the points by another 12 months.

READ MORE: READER QUESTIONS: Marriott Status Buy Back (Failure), Accor Platinum Lounge Access, Hilton MVP Rate Identification Requirement, IHG Best Price Guarantee Reimbursement & Converting Avios To Hotel Points

Emily’s Question About American Airlines Compensation

I’m BA Gold and I recently suffered a terrible flight on AA. Confirmed seat was moved to back of plane without notice, flight so cold it was unbearable, 2 hour delay, rude staff, lost bag for 24 hours, actual monetary loss of £100 due to the delay, shall I go on?

Anyway, I wrote a list of the issues and sent it to AA. I’ve just had a response offering me 1,000 AAdvantage miles.

1,000 is clearly pitifully low, but more importantly I’m a BA Gold and AA nothing, based in the UK. The AA account is old and hasn’t been used in forever, in fact I thought it had been cancelled due to lack of use. Being BA Gold means that I will only credit to BA and never AA, so I’ll never get to even use these miles. And even if I could I’d be mad to as I’d get none of my gold benefits if booking as AA member. It seems that they have given me something that they know I will never be able to use – I wonder if this is a policy for UK complaints?

I’ve written to say that 1,000 is too little and it needs to be in travel vouchers as the AA miles are useless to me, but they have totally rejected it!

Do I have any right to insist that they don’t give me AA miles? Or do you have any other thoughts? The flight was booked as a BA Gold, crediting flights to BA Executive Club so it seems madness that they can locate without my knowledge or input and old obsolete AA account and credit that as ‘compensation’!

Unfortunately, I have never found American Airlines to be very good at compensating people. Giving 1,000 unusable AAdvantage miles to you would be one example.

Have you tried Tweeting AA with your complaint or post it to AA’s Facebook page? Many of these companies have different teams handling complaints that come via public channels.

You could always file a complaint via U.S. Department of Transportation’s Aviation Consumer Protection Unit. You can do it online here.

Dave’s Question About Luggage Allowance For Star Alliance Gold Member

I am preparing to fly to San Francisco from Bangkok this Saturday, and I’m concerned about my check in bag, which weights 60 kilo.

When I flew from Chiang Mai to BKK, I had to pay an extra $111 for the doggone thing. Ironically, 90% of it is gifts.

Should I buy a second bag and stuff 20 kilo into it? I’m a Star Alliance Member, Gold Status.

The checked baggage allowance varies between the airlines and should be printed on your eticket receipt. It usually goes by the most significant carrier.

Star Alliance Gold member gets to check an additional piece or 20 kilos extra depending whether piece or weight concept applies.

The maximum weight of checked in bag is usually 32 or 23 kilos depending of the class of service and airline. You cannot check in a bag that weights 60 kilos unless you do it as a freight (get really expensive really fast).

READ MORE: Reader Questions: Ritz-Carlton Rewards Status Buy Back, Thai Award Surcharges, Air China Award Segment Gone, Oil Tanks No Effect On Fuel Surcharges & Cannot Purchase United Ticket In Finland

Martin’s Question About Best Hotel Loyalty Program For UK

Hi, any idea which is the best loyalty scheme for hotels in the UK? In 2014 I stayed away for 95 nights mostly in the Holiday Inn chain. I am a platinum member but I am feeling unloved.

Life would be easy if there would be one fit all answer.

Are there reasonable options in cities that you visit? Hilton has quite good presence in the UK, but many other chains don’t. IHG Rewards Club is not a bad program in point earning sense, but elite treatment does leave a lot to be desired at many of the lower end “full service” properties such as Holiday Inns.

Conclusion

Keep the emails and messages coming. I will have these READER QUESTION pieces at least once a week (sometimes more often) and try to cover issues that would help LoyaltyLobby readers.

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