Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.
TravelingJewel’s Question About Ambassador Benefits On Intercontinental Stay
I’m an IHG Ambassador, and am currently staying at an Intercontinental Hotel. When I checked in, I was told my room was upgraded (no way to confirm that, as the rooms are very similar) but I was given breakfast and lounge access. I wasn’t given the welcome gift, or fruit or water in the room.
When I asked for a late checkout (IHG allows late checkout until 4pm) I was told the latest the hotel could do was 2pm. I pressed the issue and told the front desk clerk that Ambassadors are allowed checkouts until 4pm. Do I have a case to be annoyed, or just let it go?
Oh, and my room was unserviced yesterday- I had to call to request towels because I was out of clean one. Am I just being high maintenance?
If you didn’t book a club room and they give you club access, that would be considered an upgrade. The fruit and the water are in the T&C’s and should have been delivered. The welcome gift was removed (if I can recall right).
All Ambassador members are guaranteed 4PM check out. This is not based on availability.
There is no excuse for the hotel not to service your room. I hope that you let them know.
What InterContinental was this? This was a paid stay?
As long as this was a paid stay, I probably would ask to speak with a manager and negotiate 5K to 10K points for the issues.
READ MORE: READER QUESTIONS: Four Seasons Loyalty Program, Homewood Suites Won’t Be Open By The Time Of The Stay, Club Carlson & Le Club Accorhotels Status Matches, American Airlines Downgrade & Marriott Renewed Status
Nick’s Question About Joining Marriott Rewards
I am about to join for the Marriott Rewards loyalty scheme and I was wondering if could get advantage of both the free night certificates after 2 stays offer as well as any referral points if a friend invites me.
These offers are exclusive. You must choose either bonus points or the free night cert.
John’s Question About Using British Airways Avios
Thing #1: I have 380,000 Avios miles and am a BA Silver member, but cannot use my points for flights and if they are available the UK taxes cost me the same as a flight.
The problem with British Airways are those nasty fuel surcharges that they charge on flights. Redeeming for long-haul economy doesn’t make any sense because the fuel surcharge is often more than half of the fare.
You should look into using your Avios to long-haul business or first class tickets where the fuel surcharge amount is relatively less compared to the price of the ticket.
Short haul reward savers within Europe from London are good use of Avios as the tax is set amount. Also, using Avios for flights within the United States on American Airlines and Alaska is good use of miles. There are no fuel surcharges and.
Bruno’s Question About Accor’s Promotions
Hello I registered in many promotions of Accor hotels and would like to know if despite already be registered I have to book through the promotion link or may be by some other link.
Example: I am registered in the promotion of 8000 points with 3 reserves and also in the double points, how should I do this booking?
Accor doesn’t require you to book through a certain link to be eligible for the bonus points. You have to bear in mind, however, that:
1. Some promotions now require you to register (link your account). You don’t receive bonus points unless you do this.
2. Some bonus points promotions require you to book a specific rate in order to get the bonus or extras associated with the offer.
You should always read the terms and conditions very carefully and pay extra attention to the eligible booking and stay dates that often are not the same.
READ MORE: Reader Questions: United Fuel Surcharge When SAS Award, Where To Credit Cheap United First Class Ticket, IHG Into The Nights Award Nights, AAdvantage Miles For Award On Iberia & Hilton Paddington Executive Lounge Woes
Xavier’s Question About Hilton’s Double Points Packages
I’ve been accumulating points on Hilton since the beginning of 2015 and I’ve started to book the 2x points package for in general 15 euros extra.
However since several weeks ago I registered for the double points promotion and I’ve kept booking the 2x point package. I was hoping then for 6x or 8x points more but that is not happening.
I found it frustrating that I payed 15 euros several times in the past weeks for a package that is irrelevant if you are registered to the promotion.
I always book my rooms online as logged in so the site should at least see that I don’t need the 2x point package. It would avoid me to throw away those 15 euros each time or Hilton should be fair and grant me 6x or 8x the amount of points.
The double points package that you purchase is independent of the current double points promotion.
The double points promotion doubles the BASE points that you earn. The double points package does exactly the same.
You would earn TRIPLE points if you combine these two offers before double dip and possible elite bonus.
Keep the emails and messages coming. I will have these READER QUESTION pieces at least once a week (sometimes more often) and try to cover issues that would help LoyaltyLobby readers.