New York Times: “How Many Stars for the Wi-Fi”

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New York Times had an article on the print edition yesterday about a new service that allows hotel guests to share the information about the internet connection.

New York Times How Many Starts for the Wi-Fi

The free hotel Wi-Fi has been slowly spreading first from loyalty program elite members to all members, but the hotel internet infrastructure is not always able to cope with the higher demand.

You can access the New York Times piece here of which below is an excerpt:

According to Ms. Rose, the free Wi-Fi connectivity that Hyatt offers allows guests to send and retrieve emails and perform other basic Internet functions. For those who need more bandwidth, options are available at additional cost.

But what exactly do you get free, or when you pay? What does is make Wi-Fi speeds as visible — and comparable — as room rates. In New York, for example, it listed an expected speed of 1.2 Mbps for the free Wi-Fi at the Hyatt Herald Square. For the Wi-Fi that comes at additional cost at the Grand Hyatt, it listed an expected speed of 4.5 Mbps. And at the high-end Park Hyatt, where even the high-speed Wi-Fi is free, it listed an expected speed of 28.6 Mbps.


Bad hotel internet connections have been pet peeve of mine for a long time, although they do seem to have been getting better lately.

May be services such as this that the New York Times wrote about help guests to have more realistic expectation of the quality of the internet at the hotel they have chosen to stay at.

The price of the hotel room or brand doesn’t have an indication of speediness or lack of the it. Sometimes the lower end brands with free Wi-Fi have much better connections in place compared to luxury brands such as Ritz-Carlton.