SAS has canceled more than 110 flights scheduled for Thursday May 21, 2015, due to still ongoing negotiations with its Norwegian and Swedish pilot unions (at the time of writing this).
SAS has reached a collective bargaining agreements with half of its pilots. The today’s cancellations mainly affect flights operated by its Swedish and Norwegian based pilots.
You can access SAS’ web page for the information here.
Here’s the current information from SAS (note that the information can change if and when the agreement with the pilots is reached:
SAS prepares for a possible strike among Norwegian (NSF) and Swedish (SPF) Pilot unions on May 21
The Norwegian and Swedish Pilot unions have issued a strike warning May 21 2015. We are determined to find a solution with the pilot unions on a new collective agreement but we regret to inform that we are forced to cancel some flights to avoid a situation where many customers and crew would be stranded at the wrong destination. Primarily flights to, from and within Sweden are effected but minor traffic disturbances may occur on other destinations as well.
We will update our homepage with more information continuously. Please check if you flight is canceled in the list below.
Preliminary affect on traffic program 21 may
A few flights may be affected
Many flights will be canceled.
A few flights may be affected, mainly Long-haul destinations.
If your flight is canceled please do not go to the airport, contact you travel agency or SAS, see more contact information below.
If you are one of our affected passengers we can under these circumstances offer you:
- Rebooking at similar conditions with SAS (e.g. class of service) at the earliest convenience, or
- Rebooking at similar conditions with SAS (e.g. class of service) at a later date, subject to availability, or
- If you do not wish to be rebooked, unused tickets (or portions thereof) will be refunded. Click here to get your ticket refunded.
We recommend that you address your questions regarding rebooking or refund to where you purchased your ticket. If you have purchased your ticket directly from SAS, please call us at: 0770 727 727 or click here to get your ticket refunded.
Please note that due to these disturbances we are experiencing longer waiting times at our contact centers. We are doing our best to help you as soon as possible and thank you for your patience.
If your trip has been cancelled, and you have the possibility to postpone your trip, it is possible to call us back at another time, but at the least within a week of your scheduled departure, to get your flight rebooked.
In accordance with EU261/2004 we will also assist you with the following:
- Meal and refreshments if the delay is more than 2 hours
- Compensation for two phone calls or two e-mails if the delay is more than 2 hours.
- Accommodation and transport to /from the airport and the hotel. Accommodation will be offered if your flight is delayed over night. Accommodation is subject to availability.
Due to the current situation it might be difficult for the SAS staff at the airport to assist you with hotel reservations and other arrangements. If you arrange accommodation and meals on your own expense, contact SAS Customer Care for compensation. Please attach copies of your receipts, your itinerary and your bank account number. Contact us here
Please note that, with regards to EU regulation 261/2004, this situation is considered as an Extra Ordinary event and that SAS will only reimburse reasonable costs for accommodation and meals (excluding alcohol). All receipts should be retained.
For any other possible claims we recommend you to contact your travel insurance provider. If you have questions about regulations and compensations please contact Customer Care in your country of residence, please click here
Note that per European Union regulation EC 261/2004 SAS is not required to provide cash compensation in case of delays and cancellations due to strike. The are, however, required to provide care and accommodation in case of delays.
The airline is also required to rebook you on other airlines to get you to your final destination even in the case of strike.
You may have trouble getting through to SAS by phone. My suggestion would try calling their numbers in the US or Asia.
Note that there will be disruptions to long-haul flights even after the agreement is reached due to flights not being operated and crews not in place.