Hilton HHonors made an announcement back in March (read more here) about changes coming to the internet options at the hotels.
Hilton HHonors Diamond members were going to get premium access sometimes during the 2nd quarter (still going on!) and both Blue and Silver members starting in August. There were no changes to Gold member internet access.
You can access Hilton’s web page for status related benefits here.
Here’s an update that Hilton spokesperson sent us:
As we announced in March, Diamond members who book directly through a proprietary Hilton channel or via one of our approved travel agent partners will begin receiving free premium Wi-Fi, where available.
Also, Gold, Silver and Blue members will receive free standard Wi-Fi when booking through one of our propriety channels or via one of our approved travel agent partners.
· Beginning in June 2015, premium Internet access, where available, will be rolled out globally and will be free of charge, for Diamond members who book directly. This offering will not be available until August through September in EMEA and APAC.
· Free standard Wi-Fi will continue to be a benefit for Hilton HHonors Gold members who also book directly through our proprietary Hilton channels one of our approved travel agent partners.
· Free standard Wi-Fi will be available on June 4, 2015 for all HHonors members who book directly at all StayConnected properties globally.
· The HHonors Terms and Conditions will be updated on June 4, 2015 to reflect these changes.
There seems to have been bit of a change on the Diamond Premium access rollout. It won’t be free worldwide before 3rd quarter. Only in the Americas the premium access should be complimentary now.
Blue and Silver members, however, will have complimentary access starting on June 4th instead of sometime in August.
Here’s how the free internet has spread over the past two years (IHG started):
And issues with the internet access at hotels:
I have requested clarification from Hilton what people should expect the Standard and Premium download/upload speeds to be. This is certainly mandated on the Hilton brand standards for their various brands.
The FCC currently classifies the high speed internet to have minimum speed of 10 MBPS but is raising this to 25 MBPS or higher.
The “Premium” internet speed at the Hilton Rome airport is 1.3 to 2 MBPS. This should be the absolute minimum for a standard internet and nothing that I would call “Premium” and neither should Hilton. They should mandate the properties offer “Premium” internet that has minimum speed of 5 MBPS.