READER QUESTIONS: Using Avios for Hotels, Terrible Accor Stay, Right Frequent Flier Program For Asia, One FF Number For Elite Benefits And Another For Miles, Hilton Online Check-in, From MileagePlus To KrisFlyer & Delta Frustration

3 Comments

Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions & Comments July 11

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

Stacy’s Question Using Avios For Hotels?

Looking to use british airways avios  .  Flights seem rather difficult to find using avios from bermuda to london  round trip since they have changed the scheme  .  Was wondering if avios could be applied to hotel stays at intercontinental in london or the W in Barcelona.

You can use Avios to pay for hotels too at BA.com. This yields a terrible value for your miles, however. I would try to use them for flights.

Intermagix’s Question About Terrible Accor Stays & Compensation?

Hi John, who should I contact in Accor if there is a problem with my stay? I found a cockroach in the shower room, hair dryer not working, the tv sound system is faulty and had a loud background noise. It was midnight and I just checked in so I rejected the offer to change room when I informed hotel of the bug. Do you think I can get some form of compensation? Thanks.

Le Club Accorhotels is not known for strong customer support. I would try to work it with the property first and if no acceptable resolution contact Accor. I hope that you took some photos/video.

You should also leave appropriate review on TripAdvisor.

READ MORE: READER QUESTIONS & COMMENTS: Le Club Accorhotels Benefits On 3rd Party Bookings, Crowne Plaza Beverly Hills Reflag To Marriott, Hilton HHonors Triple Points Rate Offer, Close To Marriott Lifetime Platinum Status, US Airways Flight Delay & Flight Cancellation On United Issued Award

Ray’s Question Choosing The Right Program In Asia?

What do you think is the best FFP in Asia? Im based out of China, travel quite a bit to Europe at least 4 times a year and same amount at least throughout Asia and same again domestically. Currently with Cathay holding Diamond but looking at others, Cathay’s great but other airlines seem to be catching up fast with a quality product and fares with Cathay can be on the high side.

Also, I have 110,000 miles with Emirates that I want to use this summer to Italy from China or HK. It would buy me a one way flight in business to Milan. Are there better possible arrangements with Emirates to save on the miles, maybe stretched further?

It really depends what class of service you usually tend to fly and whether you can freely choice the carrier etc. Also, do you prefer one of the alliances? Oneworld is non-existent within China.

I would also keep in mind that there is no reason to use the frequent flier program of the airline you are doing mots of the flying. You could consider flying on Cathay while crediting the flights towards American Airlines AAdvantage (remember that you need to have four AA codes flights per year). Awards using AAdvantage miles tend to be cheaper and no fuel surcharges expect BA and bit on IB.

I just had some Emirates miles expire. Good idea to use them even just for a one-way.

Mikhail’s Question Using One Frequent Flier Number For Benefits And Other For Miles?

Can you please tell if it is possible to use benefits of one loyalty program, but earn miles in another one? For example if I am Freccia Alata Plus Club member (Skyteam Elite Plus), flying on the international Delta route. Can use benefits of Alitalia card, but receive miles to my Delta account?

If it is possible, can you please tell me what needs to be done for it and what to tell person at check in, if they are not familiar with that?

The systems that airline use do allow two numbers attached to a reservation: one for the status benefits and one for the miles. Good luck, however, finding someone who knows how to do this and get the miles to post to the correct account.

Here’s my advise. Use the number with the status at the time of checking in and then change the number either at the lounge OR at the gate where you would like to have the miles deposited. Make sure that it is recorded correctly and preferably ask them to print you a new boarding pass.

READ MORE: READER QUESTIONS: Easy Hilton HHonors Gold, Using Aeroplan Miles Towards Tuition, Using VS Miles On SA Flights, Le Club Accorhotels Platinum With Minimum Effort, Buying IHG Rewards Club Points, Hilton Hawaiian Village Awards & Southwest Flight Delay But Left On Time?

Sharon’s Comment On Hilton’s Online Check-in

I recently stayed at the Hilton Quebec City. 24hrs prior, I noted that the feature was not available on my app. I am Gold, and called the desk to find out what was going on. They said it must be a technical issue and transferred me to the Internet Desk.

When I spoke with them, I was told it was possible the hotel was having issues with the system. They apologized and said they would make a note of it.

After checkin in and getting to my room (even with Gold, they did not allow me Lounge access-Hilton hardly ever does) I realized that the “Request on Arrival” was not done for me.  I called down to speak to someone about it and at that time, I asked about the e-check in not working, thinking they were connected.

I was told, but the hotel, that the e-check-in is “optional” for each hotel on any given night. If they are close to full or it’s very busy, they can “deny” the option so that they have control over the room assignments (aka, who gets upgraded and who doesn’t).

This was news to me! I checked the FAQ’s of the program and no where does it state that hotels can block the program. I reached out to the Hhonors desk but no clarification received yet.

As a Hilton HHonors Gold you definitely has access to the lounge when you are upgraded to the executive floor. When I was Gold last year (had my Diamond status lapse for a while), I never not received a lounge access. I also stayed at the Hilton Quebec City at the time and visited the lounge.

There are no reason that I can see for actually using any of these apps to check in before there is technology in place that entirely allows you to bypass the front desk. Even then, I usually tend o negotiate the upgrade at the tome of checking in. Cannot do that with the app.

Jeck’s Question Moving From MileagePlus To KrisFlyer?

I’m a bit frustrated with MileagePlus where my loyalty status won’t grow because newly minted Qualification Dollars are not always applied, because of the not-United ticket number or because it’s a “bulk” ticket from Orbitz.

Phone conversation have helped in some case, but overall it’s very frustrating.

Say, If next year I switch to Singapore Air’s KrisFlyer, that doesn’t have dollar requirement for status, but continue flying United, Air Canada, ANA and Lufthansa – would I lose anything at all?

You would lose any potential upgrades that you may get as being an elite with United + complimentary Economy Plus access. You would, however, receive lounge access without having to pay for the United Club after you receive Star Alliance Gold status with any other carrier.

READ MORE: READER QUESTIONS: Combining Hilton Promotions, Best Oneworld Alliance Program To Earn Miles & Status, Airberlin EC 261/2004 Compensation, Hilton 5,000 Bonus Points Offer, Transferring Points Between Hotel Loyalty Programs, Star Alliance Status Match From AA & GOL Smiles Ticketing Issue

Richard’s Frustration With Delta?

Delta is frustrating me.  I like being loyal.  They are making it harder and harder…  What to do?

To a certain extend, loyalty is dead with the airlines. Some people are hub captive and this makes it difficult to change airlines unless you want to transfer.

One option is to fly entire on the price and convenience. Most of the US airlines sell the “elite benefits” ala carte if you wish to purchase them.

Conclusion

Keep the emails and messages coming. I will have these READER QUESTION(S) pieces at least once a week (sometimes more often) and try to cover issues that would help LoyaltyLobby readers.

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