Singapore Airlines recently announced the extended roll out of their Premium Economy Class and started to sell seats on a variety of routes. Now there are delays.
Some of the confirmed bookings will not be operating with the Premium Economy product and it is advised to check the reservation by inquiring with Singapore Airlines if you want to have certainty.
I have written about the Singapore Airlines announcement regarding their new product here.
Singapore Airlines announcement on their website (access here) reads:
Due to delays in the seat installation programme for Premium Economy Class on our Airbus A380 fleet, Premium Economy will not be available for some confirmed bookings.
Singapore Airlines is working to complete the installation programme as quickly as possible. Customers with ticketed bookings who are affected by the delays will be contacted progressively by Singapore Airlines or travel agents to offer alternative travel arrangements.
Singapore Airlines wishes to apologise to affected customers for the inconvenience caused.
I wonder what these ‘alternative travel arrangements’ will be that are supposedly offered to the affected passengers. The Beijing and Shanghai routes are the earliest flights effected by this beginning September 9th.
Should you be effected by these installation delays I would recommend to contact Singapore Airlines and see what they offer you. Considering consumer protection laws in Singapore and China are pretty much non existent I can’t see SQ being overly generous here.
They might run into trouble with the Paris flights though because the EC261 Regulation is pretty strict with downgrades. Considering the first affected flight with Premium Economy is on 28th September I’d say SQ has no other alternative than offer passengers re-booking onto another airline, downgrade compensation or an upgrade to the next higher class of service. Knowing SQ’s customer service I assume you will have to fight for that though.