Le Club Accorhotels launched its 10,000 bonus points promotion last week (read more here) and had quite a few issues actually enabling the registration resulting in many question from the readers.
On that piece a Disqus handle “leclubaccorconcierge” presented as if he (Paul) would be communicating on behalf of Le Club Accorhotels. My alarm went through the roof when this person started to offer 500 points for those that had been affected (read more here).
When you comment using Disqus, we can see the email address you had while registering for the service and the IP address where the comment came from. The comments came from an IP address 220.127.116.11 that is in Poland and the person had used @europe.com (free email address) domain.
At this point, I sent an email to one of our contacts at Accor and also emailed the person at this @europe.com email address. I also put up a note on the pieces that readers should not communicate with this person before the identity could be verified.
The handle never replied to the email (and stopped commenting), but received the following reply from an Accor employee in Paris:
I am contacting you further to your email to Mrs (name removed), I am (name removed) and I work in Le Club AccorHotels central teams at Paris Head Offices as Customer Service Coordinator.
I am sorry to confirm you that there is no official actions nor comments posted by Le Club AccorHotels on Loyalty Lobby nor any dedicated concierge in our teams or in one of the companies we may use to act in our name.
I am most afraid that this is a fake message and that this may be (as you suspected) a attempt of phishing. There is no such offer to give points to the first 50 persons to answer the post.
All our email addresses (from our domain) are ending with @accor.com.
Should you have requests or should you need more information, please do not hesitate to reverse to me.
Do you have the possibility to advise on the blog about this problem and to advise the members who answered to this message to change the password to their Le Club AccorHotels straight away?
I often get hints/tips from employees working for hotels (you can always drop me an email) and I keep their information private. Period.
It is unfortunate that Le Club Accorhotels and Accor don’t have proper social media presence that opens the doors for scammers such as this “concierge” and can portray to be them and maybe getaway with it on some other websites.