Compensation Clinic: W West Beverly Hills (Formerly Known As W Westwood)

1 Comment

This week’s Compensation Clinic case come from a LoyaltyLobby reader’s rather weird experience at the W West Beverly Hills where he was managing an entertainment industry event.

Compensation Clinic W West Beverly Hills Main

Remember that you can always email me, send me a Facebook message or Tweet me about the issues you have with hotels, airlines and other travel providers. I will feature one new case each week.

You can access W West Beverly Hills website here.

Here’s the email from the reader:

I brought the property 180+ room nights for an event. The event went great, hotel took care of our guests and clients. However, it could not have been any different personally:

My room wasn’t ready until until 4:30pm, There was a further delay in getting my bags delivered to my room, leaving me no time to change prior to our first function.

No housekeeping (styling) during my stay; was told there was a glitch in the system Key stopped working at 12:15pm day of checkout (I’m also a Platinum Member but they were only able to offer me a 2pm checkout due to the hotel being sold out.) Housekeeping knocked with Dnd sign on door at 1:25pm

The compensation given was a brownie & bottle of water with note from the Sales Team saying I’d get 2,500 SPG points for the trouble.

In addition to being great hotels for personal stays, W’s are a great destination for events. But for someone bringing them this many room nights, you’d think they would pre-block a room for the organizer let alone give generous compensation for the service failures. If I was staying alone without the event, 2,500 SPG points is pretty weak compensation for so many service failures.

Conclusion

SPG certainly cannot classify this property as a resort (it is in the Westwood) and it definitely is not a conference property. The 4PM Platinum member check out would have been thus absolutely guaranteed.

One would expect that a property would take better care of a guest that brings such a high number of room nights and associated spend due to an event, but apparently that is not the case with this hotel.

Compensation Clinic W West Beverly Hills

I have stayed at the W Westwood that is the correct name for this hotel due to its location rather than W West Beverly Hills where it is not. I cannot stand when hotels misidentify their location and try to portray to be somewhere where they are not (in this case Beverly Hills). The name was changed few months back.

If you enjoyed this article, get our blog updates for free!

SHARE
Previous articleIHG Rewards Club China, Hong Kong & Macau Up To 50% Off Weekly Sales For Stays Until December 31, 2015 (Book Thursday To Saturday)
Next articlePremium Taxi Shenanigans At Kuala Lumpur International Airport – Passengers Beware!!

YOU MIGHT ALSO LIKE