Delta Airlines announced that it would remove seats on a large number of their Airbus and McDonnell Douglas aircraft to create extra space in the cabin. For the crew, not the passengers.
Delta has just recently increased the number of seats on their aircraft so this move is a bit surprising especially because it will cut revenue without benefiting passenger comfort.
Now, it’s important to say that the extra space is not being used to install nice cushy club chairs for the flight attendants but allegedly to make additional room in the galley and as the carrier put it ‘to provide better customer service’.
Bloomberg reported about the measure this week (access here).
Delta Air Lines Inc. is removing seats from 179 jets to make things less cramped — for flight attendants, not the passengers.
The removal of two or three seats, depending on the aircraft model, reverses some of the carrier’s seat additions of recent years. The action provides more space in the galleys, spokesman Michael Thomas said.
“This is an investment to give our flight attendants the room that they asked for, and in turn so they can provide better customer service,” he said. …
Three rear seats will be taken out of 69 Airbus Group SE A320 jets currently being flown and from 45 A321s on order, Delta said. The carrier also will nix two apiece in its fleet of 65 McDonnell Douglas MD-90s, which don’t have rear galleys, to provide more storage space, Thomas said.
Delta earlier had boosted seat counts on aircraft including the MD-90 and the A320, with the latter jet also receiving “space-saving galleys,” according to a January 2014 statement.
It’s a lot of back and forth with the seating configuration. I wonder what gave the final push for the very revenue focused Delta management to consider this step?
While it sounds plausible that additional space makes the crews work a bit more comfortable I fail to see the ‘better customer service’ argument. I doubt that the customer will ultimately feel any improvement in service whatsoever.