Reader Question: Unreasonable Request From Ibis Senen In Jakarta?


A LoyaltyLobby reader forwarded me an email that he had received from Le Club AccorHotels affiliated Ibis Senen hotel in Jakarta.

Reader Question Le Club AccorHotels Ibis Credit Card Request

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Here’s the email from the reader:

I’m a Gold Accor member and reserved an upcoming stay in Jakarta with the 40% off offer through the secure Accor Portal.

Accor already have a lot of personal information on me. But look what the Ibis hotel is requesting by email! I stay In Indonesia a lot and no other Accor Hotel has requesting info. so it’s not a country policy!

Not just full credit card info, home address and passport/ID. They’re also expecting me to scan the document and both sides of the credit card and email it through an insecure network no unknown staff.

Even if this Ibis in Jakarta is a poor franchisee is it possible that Accor Privacy Information policy would allow such actions? Clearly Accor would be negligent if my data was later used for fraud.

Email from the hotels:

Reader Question Le Club AccorHotels Ibis Credit Card Request Email

Authorization form:

Download (PDF, 110KB)


This request is just absolutely ridiculous. It could only make sense if the person paying for the stay would not be staying.

There are some rogue franchisees that think they can do whatever they want. This could be a modus operandi for some local Indonesian hotels that receives reservation through their website.

Do they really think that people are so stupid that they would send both sides of their credit card with a copy of heir ID/passport via fax to the front desk or by email?

As the reader suggest, this is a recipe for a credit card fraud. They likely have your credit card billing address on file (same as your Le Club AccorHotels one). They could happily start ordering merchandise….

The reader should file a complaint with the Le Club AccorHotels customer service. I would not not send this information by email and would just disregard it. If they end up canceling your reservation, I would book something else regardless of the price.