Reader Question: Where Is My InterContinental Ambassador Package? (Paid Back In August)


A LoyaltyLobby reader sent me a question by email that deals with the delay of sending out the InterContinental Ambassador packages.

Reader Question InterContinental Ambassador Packages Delayed

Remember that you can always email me, sent a message via Facebook or use Twitter. I’ll try to cover Reader Questions & Comments here several times a week.

You can access InterContinental’s web page for Ambassador program here.

Here’s the email from the reader:

I renewed my ambassador membership to IHG in August.  After 2 phone calls and an email, I have still not received my free night certificate and other membership materials.  They say that Royal ambassador and Spire Elite materials are “being finalized by the vendor”.  No idea when this will be mailed out.  Have you heard of this?  Would really like to use that certificate since I renewed almost 4 months ago.

And here what corporate told us:

There’s been a delay in producing the Spire Ambassador membership kits. New membership cards and the Free Weekend Night certificates will be mailed to Spire Ambassador members over the coming weeks, once production is complete.

The validity dates on the Free Weekend Night Certificates will be valid for 12 months from the date of issue, not from the date of joining or membership renewal.


There has been an issue with these Ambassador packages previously as well. IHG doesn’t use any tracking when they mail these out and sometimes the original and replacement one may arrive at the same time.

Not sure if this delay may have something to do with the fact that IHG printed a wrong phone number on the back of the Spire cards (read more here) that turned out to be a sex chat one.

The Ambassador Free Weekend Night certificate may be valid for 12 months, but it must be used when being a member of this program. If sending out the certificate is delayed by more than four months, it would only be natural to extend the status by the same amount.

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