Unlike the recent fiasco with the Hyatt’s Diamond status match offer (read more here, here and here), it seems that the one that Hilton launch last week (read more here) is working as intended, however
When I wrote an update yesterday, I received several emails from readers that had had their match already processed by Hilton HHonors and the status upgrades to Diamond through March 2017.
You can access Hilton’s web page for Diamond status here.
Here are the status match requirements:
We’re winding down for the Thanksgiving holiday and, as a heads up, I will be out of the office until Monday, but I wanted to let you know about our status match program…
We’ve been receiving a number of requests and yes, we do match status from other programs and we’d love to be your travel home.
- We are matching status for 2016. To make sure you’re all set for the year, please submit your request by January 11, 2016. You’ll enjoy that status through March 2017.
- All you need is something that shows your elite tier in another program and an HHonors number.
- Email us at HHonorMyStatus@hilton.com and we’ll help get you started.
Please note it may take a couple of days to process given the Thanksgiving holiday. We promise to process requests as quickly as possible and any request submitted prior to January 11, 2016, will be processed in time to enjoy your new status for the entire year.
And here what they email you automatically (you don’t have to reply if you included all the info on the original email):
We’re on it! But we may need some more information from you…
We’re excited to honor your status and offer our elite benefits to even more members like you. If you have not already done so, please reply to this email with the following information:
- Your Hilton HHonors account number. If you’re not yet a member, you’ll need to sign up first.
- Proof of status with another hotel loyalty program. This can be a screenshot of your current account status or your membership card. We accept jpg files, word documents & PDFs.
Please do NOT send us any personal information (including your phone number, address, social security number, date of birth, user name, passwords, or credit card information).
Once your Hilton HHonors elite status has been honored, you’ll have it through March 31, 2017. Due to the Thanksgiving holiday in the U.S., please allow up to 5 business days for your information to be processed.
We’ll be in touch soon!
The Hilton HHonors Team
Here what you can expect to receive from Hilton:
Dear Mr. LoyaltyLobby Reader,
Thank you for your inquiry regarding tier match to Diamond. We appreciate you taking the time to contact us.
We have received your information and your account has been upgraded to Diamond through March 31, 2017. Please allow 3-4 weeks to receive you new membership card.
If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.
Customer Care Email Department
Hilton Reservations and Customer Care
This is the way status match should work. You give instructions what the potential people should email and you then process the matches promptly (rather than playing games – looking at Hyatt now).
I would really encourage all that are eligible for this match to have their Diamond status processed. There are often good Hilton promotions that you can often stack. It is a no brainer to have it as a back up if you are not planning to move majority of your stays to the chain.