Hyatt Gold Passport just had its website functionality down for four days to system upgrade (read more here) and credit card breach at many of the properties (read more here) that the hotel chains refuses to list.
Now, yet again, the website is down for “scheduled” maintenance. I came across this when trying to check my reservation for tomorrow night.
Hyatt has had for years the most unstable website of all the business that I know. The website is down for hours at a time during US daytime every week.
Conclusion
The business must be good for Hyatt because they can afford to have the website down for hours every week. Some other business would have fired their IT department already years ago.
![Airfare of the Day [Business Class] FINNAIR London to Bangkok from £1,023](https://cdn2.loyaltylobby.com/wp-content/uploads/2021/10/xthailand-g47f9e38b8_1280-bangkok-120x86.jpg.pagespeed.ic.-uLWZzCsNh.jpg)
Worse than Aeroplan’s website and IT department? That’s almost hard to believe.
The Hyatt is inaccessible by some of Asia regions since last time maintenance up to now, I have email to Hyatt last week as they said website running normal! I have tested by VPN that can access from UK, US, CAN…etc but not China and Hong Kong! I have told them the result but no one answer me after that! sigh!
That’s interesting. Seems that they don’t care? What error message do you get? Can you post it here?
Hi John,
I have pasted the error at above, and final I found my account is default language CHT (or all non-english) then cannot login in, it matched the error message — java.lang.NullPointerException , I have called Hyatt customer service in HK and request change my default to Eng that I amazing can login immediately! this is what “excellent” of Hyatt IT….I do afraid many non-english user have the same problem.
That is certainly interesting and terrible flaw on their integration. I am sure that they should notice drop in reservation if people are not able to access their accounts.
Hi,
I have email to Hyatt again after my account accessible by changed the default language, I have told them how may can be fix the issue. I think Hyatt has been fixed the problem as I use my wife account (defauly CHT language) success to login. I also complain I cannot book the room in Christmas and New year holiday, they compensate 5000 points to me…
Hi John,
I have tested by different broswer, IE, Chrome, sometime when I clear the cookies that can open the main page but after fill my account no. and password, it change to below error.
I have tested by different PC and mobile device with different ISP in Hong Kong and got the same issue, I have some colleagues in China have the same result so I feel that is Hyatt issue.
this is the error message from Chrome.
HTTP Status 500 –
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException
com.hyatt.util.ContextPathPipelineUtil.service(ContextPathPipelineUtil.java:361)
atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
com.hyatt.NoCacheServlet.service(NoCacheServlet.java:33)
atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
com.hyatt.util.CSRFTokenUtil.service(CSRFTokenUtil.java:273)
atg.servlet.pipeline.PipelineableServletImpl.passRequest(PipelineableServletImpl.java:116)
this is the error message response from IE
HTTP Status 500 –
type Exception report
message
description The server encountered an internal error () that
prevented it from fulfilling this request.
exception
java.lang.NullPointerException
note The full stack trace of the root cause is available in the
JBossWeb/2.0.0.GA_CP logs.
still down? Has it been down all this time? I was planning to do some reservations, but…. as of 1:18 a.m., est (US), getting this message:
please excuse us while we do a little housekeeping
Get with it Hyatt. Wake up and smell the …. business going out the door.
in the category of just compensation (to win us back), how ’bout 25 or even 30% rebate for the upcoming 2016 version of last year’s points rebate promotion ? ( 🙂 ) Otherwise, I’m doing my reservations elsewhere — with IHG, Wyndham (sic) & Club Carlson.