Yesterday Malaysia Airlines (MAS) announced that due to headwinds they would suspend checked baggage on all of it’s Europe routes with immediate effect.
This unprecedented measure created a storm in the media with people lashing out on the Kuala Lumpur based carrier. Today it announced that the London route operated by A380 aircraft are now exempted from this rule.
The fact that Malaysia Airlines went so far to even consider leaving all passengers baggage behind is mind boggling. I doubt the majority of travelers would be ok with it and instead refuse to fly.
John wrote a piece about this yesterday (access here) as soon as the news broke.
MAS updated the announcements on their website this morning (see here) which now reads:
Keeping all these bags as a safe place is a logistical and security nightmare let alone what it means for the passengers who are forced to fly and can’t just go and buy a new ticket on another carrier.
Passengers should continue to follow this situation closely. A passenger who is refused check-in baggage has the right to cancel his ticket and receive a full refund as this action violates the contract of carriage (COC).
If an airline can not ensure proper transportation on their own aircraft they are required to re-book you onto another carrier but I highly doubt Malaysia Airlines in their dire and cash strapped situation would be willing to do that.
They will be swamped with complaints and requests for compensation (probably they will delete their inbox completely and just not respond). Because of this I doubt you’ll get anywhere without involving a lawyer or your national aviation/customer rights enforcement body.