It’s Fabulous Friday and after having had my own birthday this week I’d like to review in what way hotels and also airlines go out of their way to make your day really special if you spend it with them.
Some hotels, especially those you frequent the most and hold high status with, spare no expense to provide something special while other either miss it completely or send a card with some chocolates. I think overall it depends on the guest as well in what way they like to have this occasion marked or even celebrated at all.
In my case I try not to stay at home and usually do a trip around this time of the year, meeting friends and organizing a small birthday party at whatever hotel I’m staying.
When I made the reservation at the Grand Hyatt Tokyo this year I had no idea they would be probiding a bottle of Roederer Premier Champagne and a beautiful, delicious birthday cake. Ok, we spend a mid 4 digit amount in the hotel bar the night before but this is something a hotel simply doesn’t *have* to provide.
Some airlines also offer to provide a birthday cake which you have to pre-order through their reservations. Singapore Airlines provides the birthday cake free of charge while Thai Airways charges 30 USD for it.
This is how it looked like on board Singapore Airlines First Class from Singapore to Los Angeles 4 years ago.
This year I made the mistake of not ordering early enough because Thai Airways requires a 72 hour advance booking of this special item and I booked my TG F Tokyo to Bangkok flight too close in.
Providing such amenities during a guests birthday sets hotels apart from each other, demonstrating attention to detail and excellent guest service. I can’t imagine what another hotel could have done better than what the Grand Hyatt Tokyo did and also the birthday card on Singapore Airlines was very nice.