In the wake of the terror attacks in Jakarta, Indonesia some airlines put a Travel Waiver in place which allows for free re-booking of flights towards a later date (not including cancellations).
Travel waivers allow for complimentary changes to flight tickets and hotel reservations that has been booked prior to a certain point such as a weather or security related event.
John wrote about the suicide bomb in Jakarta yesterday (access here) that after latest reports killed at least three people and wounded 24 others.
Singapore Airlines was the first airline that put out a general waiver for changes to existing bookings (access it here).
Singapore Airlines is deeply saddened by the events in Jakarta. At this point, our flights to and from Jakarta are operating normally.
Singapore Airlines will waive re-booking fees for customers holding confirmed tickets on SIA flights to or from Jakarta.
The waiver is valid for tickets issued on or before 14 January 2016, for travel to or from Jakarta up to 20 January 2016. Re-booked travel should commence by 31 January 2016 (date inclusive).
The above guidelines will also apply for redemption tickets. Customers may contact their local SIA Reservations Office for assistance.
In addition, due to enhanced security screening, customers are advised to plan ahead and arrive early at the airport.
First posted 14 January 2016, 2020hrs (GMT +8)
Jetstar’s Singapore website says
Jetstar is waiving change fees and fare difference to customers who would like to amend their travel bookings to and from Jakarta between 14 to 20 January.
That is a very generous policy because fare differences can easily eat up a waived changed fee.
If you have booked a travel package, a flight whose airline has not published a waiver (none other than the three named above really) or a hotel and/or would like to utilize a travel insurance I recommend to get in touch with the airline or hotel first and see if they can accommodate your request for a date change or cancellation. Often a date change is easier to accomplish than getting a free cancellation.
If nothing helps contact your insurance provider and ask them about coverage in this specific case.
In any case, due to additional security measures passengers are also advised to be at the airport early.
Even though the situation in Jakarta is pretty much back to normal and the Indonesians are very used to dealing with this sort of Terror Attack I can understand why some travelers feel uneasy about the situation.
As mentioned above there are a few avenues available for passengers doubtful about their travel plans so I recommend to use your resources wisely in case you want to postpone or cancel an upcoming trip.
Well wishes to our friends in Indonesia and around the world during these difficult times!