During the past couple months of using the Freccia Alata Plus status from Alitalia both me and John had a variety of mixed experiences when it came to recognition of the status by other Skyteam members.
We ran into this problem repeatedly ourselves with
- Korean Air
- Air Europa
- Garuda Indonesia
It’s entirely possible that some of our readers had bad experiences with other airlines as well (please do let us know!).
I experienced the same issue with Korean Air once more this past week and decided to compare old boarding passes and also consult the ticketing desk in Seoul. With a result!
The membership number on my card begins with 0724- and if this is entered it comes back as blank (the middle boarding pass only shows Sky Priority because it was booked in Business Class). The check-in staff in Bangkok didn’t know how to fix it and since it was an award ticket I didn’t collect miles anyway, it wouldn’t have given me any advantage since I was already in Business.
On the other segments however I purchased Economy Class and to get the lounge access I was determined to get this resolved. The agent in Seoul said they are well aware of the problems with the Alitalia numbers and it can be resolved by adding a double zero (00) in front of the actual number.
This worked both at the airport and during online check-in. For Korean Air that is – not sure about the other partners but I wanted to let you guys know in case you encounter similar issues.
I was able to get benefits by presenting the card in all cases but it was almost always a headache and I don’t like it when things don’t appear on the boarding pass especially when priority baggage is involved. The little yellow flag usually doesn’t mean a thing as the code contains the Sky Priority information.
Let us know if you had any trouble or success with this workaround!