U.S. DOT Fines British Airways $40K For Not Properly Disclosing Fees Associated With Some Awards

The U.S. Department of Transportation fined British Airways $40,000 for misrepresenting fees associated with US Airways awards on its website.

Download (PDF, 111KB)

British Airways had advertised on its website that the fees with transatlantic awards had been $23 only to reprice at close to $260 down the road.

British Airways claimed that this was a “technical issue” and only affected US Airways awards. These prices were only displayed for Executive Club members that were searching for awards.


The fine is minuscule really but sends a message to British Airways that the airline cannot have “technical issues” on its websites that misrepresents prices that should include all taxes/fees.