U.S. DOT Fines British Airways $40K For Not Properly Disclosing Fees Associated With Some Awards

The U.S. Department of Transportation fined British Airways $40,000 for misrepresenting fees associated with US Airways awards on its website.

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British Airways had advertised on its website that the fees with transatlantic awards had been $23 only to reprice at close to $260 down the road.

British Airways claimed that this was a “technical issue” and only affected US Airways awards. These prices were only displayed for Executive Club members that were searching for awards.

Conclusion

The fine is minuscule really but sends a message to British Airways that the airline cannot have “technical issues” on its websites that misrepresents prices that should include all taxes/fees.