Remember that you can always email me, sent a message via Facebook or use Twitter. I’ll try to cover Reader Questions & Comments here several times a week.
Here’s the email from the reader:
I made a request to platinum match after reading your article and received the following reply. What should I do?
Here’s the message that the reader sent to Marriott:
A colleague of mine, who is also a Marriott Rewards member was given a “Taste of Platinum” membership challenge last week.
As such, I would like to request the same status challenge for my account. Currently, I hold top tier status with Hilton but would like to diversify my stays and transfer them over to Marriott.
Please let me know if you require any further information.
Here’s the reply from Marriott Rewards:
Please accept my apologies. In fairness to our members that have shown their loyalty by completing the requirements to achieve Elite status, we no longer offer status matches to bypass the achievement requirements of our Elite membership.
Marriott Rewards members are required to earn Elite level status by reaching 10 nights for the Silver level, 50 nights for the Gold level, or 75 nights for the Platinum level.
To achieve any Elite level, members must stay the required number of nights in a calendar year, January 1 to December 31.
Please visit the following link for additional information concerning Elite membership:
Taste of challenges are special challenges available to solicited members only and cannot be requested.
I regret any inconvenience and thank you for your understanding. If you have any further questions regarding our program, please reply to this message.
Thank you for choosing Marriott.
The reader might have made a mistake here by asking the “Taste of Platinum”. He might have been eligible for the “Road to” version. These Taste of-fast tracks give the higher status up front while Road to-ones only after completing the stays.
I have always said that if you get turned down by Marriott Rewards over email it doesn’t hurt to give them a call and vice versa. It is agent dependent what they sign you up for. I have had requests denied by email while they have been approved on subsequent phone call with Marriott Rewards.