Today, LoyaltyLobby Flight Review will reflect on my recent trip from Los Angeles to Tokyo in Singapore Airlines Suites Class.
The flight was part of a KrisFlyer redemption LAX-NRT-SIN-BKK which I already wrote about in our series Award Success (access here).
Singapore Airlines is still one of the airlines which sets the benchmark for inflight service and product but no airline is perfect in all aspects of their products and services so instead of highlighting how great the champagne was and how many hours I spent at the lounge (I actually arrived as the last person to check in and board) I will give you a more comprehensive view of the whole product.
As mentioned I booked this SQ award about 3 days prior to my actual departure even though it was waitlisted already for roughly a week. These Suite Saver awards sometimes only clear a few days ahead of time so keep that in mind if you wish to follow this example.
Upon arrival at LAX Tom Bradley International Terminal Check-in was still quite busy despite the already advanced time.I selected seat 2D which is the first row in the middle since the cabin was pretty empty and that way you can transform both middle seats into a spacious double bed.
After some hiccups with the baggage tags it was processed and I was given an escort to cut through the lines at security. It was mentioned that the lady can only bring me to the checkpoint, not to the lounge. Not that this is an important life line but I wonder why because two Lufthansa passengers in front of us were escorted all the way to the Star Alliance lounge.
I was already running late but I havent been to LAX and TBIT in the Departure area since the renovation was completed so I wanted to have a quick peek at the Star Alliance lounge.
Despite a few other Star Alliance Departures that were displayed the First Class section was very quiet. I walked over to Business however and it was pretty busy. Soon after snapping this picture I went to the gate for boarding which was already underway and almost completed.
Suites on this flight were very lightly booked, only 3 other passengers, 1 couple and 1 lady so I had the chance to change to a window seat just for departure to get a last glimpse of the California coast.
Should the cabin be fully booked my choice would always be a window seat since it’s much more private than having to sit next to someone in the middle. The whole advantage of the middle seat really is the double bed option. Apart from that I prefer window seats on all of my flights.
Food wise I ordered the ‘Book the Cook’ options Lobster Thermidor as well as a Steak. As it turned out the lobster was also on the regular inflight menu.
The flight was overall fantastic with an excellent crew and there were absolutely zero complaints from my side about this flight (surprising, I know).
A bit different was my experience on the connection flights. I chose the connection next morning from Narita to Singapore because i wanted to try the new First Class on the Boeing 77-300ER. I was disappointed to say the least, the seat was rather uncomfortable (I was joking with the Purser saying it’s hard as a church bench) and compared to the really good new Business Class that was installed on the aircraft I saw only minor differences and of course the advantages of privacy and better catering.
The connection in Singapore is always a joke for First Class passengers because the Singapore Airlines First Class experience ends as soon as you leave the plane. No pickup, no escort… not even for short connections and my connection to Bangkok was SHORT. Apart from that, a great experience and worthwhile redemption for sure!
Have you flown Singapore Airlines Suites? How did you like it?