This week, Fabulous Fridays visits IHG Hotels where select properties present their IHG Rewards Club members with vouchers for a complimentary welcome drink.
While staying at the Intercontinental Hong Kong two days ago I was also presented with these vouchers again and we used them in the evening hours where the Lobby Lounge offers a spectacular view of Hong Kong.
I don’t stay at IHG hotels that often anymore but from time to time I book select properties that I came to like over the years, including this week the Intercontinental Hong Kong where I used a free night award and was given these vouchers even though I’m only a basis member with IHG Rewards Club at the moment.
Usually these welcome drinks are nothing spectacular. A beer, soft drink or in some cases a well drink at one of the hotel outlets. The best item that can be ordered at the IC HK though is the Hot Chocolate if you’re into it. It’s fantastic and especially on a cool evening a real treat! Especially since I don’t want to drink alcohol every day and this week was quite loaded with champagne after various flights.
The Lobby Lounge at the Intercontinental is very popular and usually It has a minimum charge per table which doesn’t apply when you use the voucher.
Overall there doesn’t seem to be a firm policy as to which brands have to present such a welcome amenity and which don’t. I got it at both of the Intercontinental in Hong Kong and also at the Crowne Plaza in Bangkok but not at the Crowne Plaza Auckland last weekend.
Other hotel chains such as Accor also offer such welcome drinks for their Silver, Gold and Platinum members (John wrote about their amended benefit table here).
Receiving such complimentary items even though the guest is just a basic member of the hotels loyalty program is a great benefit and sign of hospitality that goes a long way. I didn’t have very good experience being Elite Member (Platinum) with IHG and after keeping the status for two years I decided to drop it and rather go for the trio Hilton/Hyatt/SPG where I keep top tier with hard benefits such as guaranteed lounge access.