This week’s Whine Wednesday is about “fake” Royal Ambassador upgrades at InterContinental branded hotels.
I have now come across two InterContinental hotels that have a special room category that is used “exclusively” for Royal Ambassador upgrades and is not even sold publicly. Perhaps these are just fake categories to fulfill the loyalty program upgrade requirements?
InterContinental Kuala Lumpur used to have (I haven’t been back for couple of years) a fake executive category that was basically the same as the deluxe room that Royal Ambassador members were upgraded to without Club InterContinental access or without any additional benefits. .
Today, however, I came across this fake room category issue for the second time at the InterContinental Malta (which is the second worst InterContinental that I have stayed at, after IC Mendoza – and I have been to 100 ICs or so).
They have a Junior Suite category that is not sold online. It is only used for “Ambassador Upgrades” as per the hotel. The person was trying to convince me that it is better than the Deluxe Suite that is sold, but it seems that they don’t want to use those for Royal Ambassadors.
So, they have this fake deluxe room that wastes space at the entrance and now relabel it as a Junior Suite when an Royal Ambassador needs an upgrade. Knowing how terrible the room is, I can clearly see why it is not sold online at all.
I just hate when these substandard hotels play games with their loyalty program member upgrades. Usually the hotels that are otherwise bad and not well run have a tendency to do this.
I always a believe in the motto: fool me once, shame on you – fool me twice, shame on me. I was supposed to stay at this property for a second time but I promptly canceled the stay. Life is too short to waste time at bad hotels.
Most InterContinental hotels do treat Royal Ambassador members well. I wouldn’t have otherwise been RA for 10 years or so and stayed at 100 or so of the IC branded properties. I just hate when I encounter a bad apple IC, as I am generally pleased with the brand.