Reader Question: Sofitel Requests CVV Number By email?


A LoyaltyLobby reader sent me a question regarding Sofitel hotel requesting the credit card’s three digit CVV number that is on the back of the card.

Reader Question CVV

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Here’s the email from the reader:

After booking with Accor online with full prepayment I received the following email.

I contacted Accor about this and asked why the Hotel asks me vor credit Card Details although all was booked online and I provided my Card Details during online booking in an encrypted way.

I find this behavior very strange especially because around the same time my leclub account seems to be have hacked.

Here’s the email from the hotel:

Greetings from Sofitel Angkor Phokeethra Golf & Spa Resort.

Thank you for your all supports to our hotel, we write this e-mail to reconfirm your reservation at Sofitel Angkor Phokeethra from 27th to 31st July 2016 for 4 nights with 1 Superior Room, 1 King Size Bed. We would request your flight detail so that we can have smooth arrangement upon your arrival and as you know that hotel have airport transfer available, it is chargeable at USD 35.00 per way and USD 60.00 for round trips (maximum for 4 people), rate is subject to 17.70% of service charge and taxes. Please kindly advise should you would like to arrange the service.

Additionally, we found that your reservation was made under fully prepayment rate. Therefore, we would request your 4 DBC number or CVV code of your credit card so that we can process the payment as the bank policy requirement. We look forward to hearing from you soon.


Seems that Accor hotels in Asia are culprit when it comes to insecure credit card payment. I covered few months ago (read more here) situation where the property requested copies of credit card (both sides) and passport for processing prepayment.

It would be nuts to send this info to Sofitel. They have your name, email address, phone number, physical address and credit card number. The only thing preventing someone going shopping spree are the CVV digits on the back of your card.

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