IHG Rewards Club has had great difficulties delivering Ambassador kits since launching the new Spire level last year.
I requalified for Royal Ambassador status back in August last year and have been waiting for the Ambassador package ever since. I requested Ambassador service center to expedite one for me because I need the “free” weekend night certificate in two weeks and their reply is above.
It is very difficult to believe that IHG has not been able to send out some Ambassador packages out for close to a year. I have no use for the membership card but I have reserved one InterContinental hotel for a weekend stay in late May and I do need the cert.