Well. It has certainly been an interesting year for the United. The CEO is back after having a heart attack last year and the airline just went through a board room battle.
It is very difficult to get excited about a new coffee or supposedly updated meal services in premium cabins (aren’t they still ineligible?).
You can access the email on United’s website here.
Doesn’t United still operate as two separate airlines (United & Continental)? The cockpit crews and flight attendants from United and Continental still cannot mix & match?
More than five years in to the merger the airline is still a huge mess and both employees and customers dissatisfied.