A LoyaltyLobby reader sent me an email earlier today seeking advise after buying Hilton HHonors Diamond status off of eBay that lead to his account being locked.
Here’s the email from the reader:
I am Marriott Platinum Elite and am/was Hilton Gold….I was approximately three status from Diamond. A friend of mine thought it would be nice to buy, on EBay, the Diamond status.
I had never heard of this, but from what I now know, I believe the individual uses status match to change your status.
Either way, Hilton noticed that a email address was changed on my origin and replaced with a different one. They didn’t spell it out to me, but it has the tone that they know what happened, anything they reference account security.
They want me to call Loss Prevention, which I an reluctant to do. I had purchased, using cash, the max allowed points for they year just before this debacle. I also had a large balance of points. I have been staying in Marriott properties for 68 days in a row now and would like to utilize the Hilton programs as well, any advice is greatly appreciated.
Hilton HHonors has on-going Diamond match program where they match status from competing chains. The status is valid until March 2018.
Why did you decide to “purchase” status off of eBay when you would have qualified for the match based on your Marriott Rewards Platinum status?
The person from whom you purchased this from eBay likely just sent “doctored” documents from one of the matched programs to Hilton and they realized this.
I don’t think that you can getaway with this and have your account unlocked unless your contact Hilton’s Loss Prevention. I would just say that you purchased the status from eBay seller not knowing that it would be against the program T&Cs. I would then process to do the match based on your Marriott Rewards Platinum status.
This is neither the first nor the last time someone get into trouble for buying loyalty program points/miles or status off of eBay.
I am actually surprised that Hilton HHonors has not instructed eBay to take these listings down. They could have easily done that by merely contacting them.
I believe that the best course of action on the reader’s case is to contact Hilton and admit the mistake.