Whine Wednesdays revisits this week one of my most frequent pet peeves that hotels are more frequently using when trying to extort more money from not so well informed guests.
Those that have been reading LoyaltyLobby for a while probably guess that the topic is going to be Dynamic Currency Conversion often just referred as DCC.
Dynamic Currency Conversion is basically a scam to extort another 3% to 5% more from the unsuspecting guest.
The merchant, in this case hotel, merely processes the transaction in the currency in which the card was issued OR asks if the guest would like to be charged in the local currency of the country where the card was issued. In both cases the guest will pay 3% to 5% more unnecessarily that the payment processes splits with the merchant.
Back to the JW Marriott Delhi AeroCity.
I had morning flight out and one of these cat 1 – 5 free night certs that was about to expire and difficult to use due to the category limitation.
There was nothing else to pay than in-room dining order and one beverage from the minibar. Went to the elite check in/out desk and requested to be charged in INR. Guess how this experiment ended?
The agent was amendment that the charge was in INR when the receipt was proving otherwise and he didn’t know what to do next.
I had a car waiting outside. Told them to fix the receipt and email me a settled folio.
I loath when properties do this and employees are playing dumb. It is one thing to give an option, however bad, or just run the charge in the currency of the card holder and inflating the used FX.
You can usually find a manager that knows what is going on and who can properly process the charge.
It is just beyond annoying that these merchants are basically stealing money from guests without providing any additional service in the way of DCC.
Remember always decline this. The FX rate used is NEVER beneficial for you.
I have to keep an eye of the credit card statement if the property really cancelled this EUR charge and made it in INR.