Appropriate Sign To Have On Check In Desk?

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What you sometimes do for the promos… I needed a hotel for a quick overnight in Bangkok last night and hadn’t stayed at the Aloft Starwood brand for the year. So, to the Soi 11 I went.

Aloft Sign

Starwood has a year long promo for 11,000 bonus Starpoints for those that stay at all of their 11 brands for the year. I wrote about this promo here. I know have three more brands to go.

So, I was somewhat surprised to see this item on the check in desk. You really shouldn’t have negative signs on the desk and especially have the two brands in BOLD.

The Platinum member benefits for stays at Aloft hotels are borderline non-existent. You can have your 4PM check out (as long as not classified a resort or convention center hotel – not sure if any Aloft is) and that’s about it.

Conclusion

I knew very well what the benefits for Platinum member staying at the Aloft hotel are, although I am not fan of signs such as this reminds the guest in a negative way that we really don’t care about your business.

To my surprise, I was upgraded to a suite though. The person checking me in was very apologetic and said that they were very busy for the night.

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